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I was very impressed at how Alaska Airlines handles people with medical needs.

Check in & bag drop was straightforward. Alaskair changed the gate approx 40 min before departure, and I only became aware due to Google wallet update to my boarding pass. Had to move from gate N1 to C9 which required use of the Train, luckily I had time available.

We were 35 minutes late because the caterer had not stocked the plane. Plane was fully loaded and ready to go 15 minutes before departure time. We sat there 35 minutes?

Excellent flights. On time. Good service. Better than expected food. Comfortable seats. Too much dependent on personal phones for information and entertainment.

Flight was delayed and we were left in the plane with planed turned off, took so long to get to destination and luggages were lost. Such a hectic travel

Wish there were more complimentary drinks available - only had water and apple juice. Also - no snacks were provided during the flight, but we were offered some items as we exited the plane.

The flight was delayed out of BIL so many times that I was not able to make my connection. I was rebooked for the next day, losing a full day of my trip. I still have not been compensated as promised.

Flight was delayed, but not be a lot. Crew at the departure gate was friendly. Flight was filled with turbulence, enough to concern my husband. Snacks were delivered to rows in front of us but attendant stopped handing out snacks when she got to our row. Team was efficient but lackadaisical. Usually on board crews are more animated and friendly. No onboard entertainment and no seatback video screens for a six hour flight. Landing was a bit rough. We were told the wrong turnstile for luggage.

2 hour delay. Then some luggage was unloaded at 1baggage claim #7 then without notice the baggage claim was changed to #12. No one informed the passengers they were changing baggage claim turnstile. Several of us waited for 90 minutes after the 1st turnstile stopped and changed to other flights luggage.

Many gate changes in Seattle and mechanical problems on plane which resulted in a new gate change. Both flights, from Seattle to Detroit and Seattle to Eugene resulted in a lot of walking and tram taking.