SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
Boarding was done really poorly. I understand the flight was late but even when the plane arrived they just stood around and didn't streamline the boarding process.
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
Always delayed, inadequate availability of room for baggage but the crew were good & approachable.
The flight attendants are very friendly and courteous. Excellent service.
This was not an Alaska Airlines flight, it was American Airlines flight operated by SkyWest. The aircraft was narrow body ERJ175. But it is a modern regional jet and relatively comfortable.
I got a round trip ticket from LAX to Omaha, no stops. In the departing and return flights passengers had to take a shuttle from the gate we were told we would board at or (when returning) deplane from. To get to the shuttle there was a flight of stairs to haul our luggage, and when returning we had to all take the same outdoor stairs to get to the actual LAX terminal. For a $600.00 ticket I’d expect better experience, other passengers were saying the same. Also, leaving Omaha we were told there was no space for our carry on luggage for our boarding group, and had to check our bags. When I got on the plane there was room for more luggage in the overhead compartments.
Second flight was in conflict with first flight arrival. I missed second flight. The new flight to my final destination arrive too late to pickup my rental car. I had extra expenses staying a one night in a hotel and taxis.
Was the first time flying Alaska Airlines in several years. The airplane had very obviously diminished seat spacing and the flight was full. Crew was lovely, check in was easy.
The agent was able to get me to LA when i need it. However i need to ask why she charge me 25000 miles for one way to LA. I think she made a mistake. Spirit Airlines only you need 2500miles.
Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.
The flight itself was fine, but the boarding process was extremely frustrating. There is no one scanning boarding passes - passengers just scan themselves and enter the jetway. By the time my husband and I got on the plane and were halfway to our seats they determined there were too many bags on the plane and everything at that point needed to be checked. This created a lot of unnecessary chaos. They should have alerted people before getting on the plane that they would need to start checking bags instead of waiting until people were already on the plane.
Traveling with JetBlue from NYC was convenient as accessing JFK airport was straightforward via the LIRR to the AirTrain. Maneuvering through the terminal was hassle-free, which was a pleasant start to the journey. However, the flight experience itself left much to be desired. The seating arrangement was notably uncomfortable; despite securing a window seat, space felt cramped. This was exacerbated by the middle seat passenger encroaching on my area, which made the flight less enjoyable. Additionally, while the in-flight entertainment system initially seemed like a reprieve, the sound outlet on my seat was inoperable. This issue turned what could have been a manageable three-hour flight into a rather tedious ordeal, as I was unable to use the entertainment system effectively. While JetBlue provided a smooth process in terms of airport logistics, the on-board experience highlighted areas in need of improvement, particularly in terms of comfort and entertainment system maintenance.
The flight crew that we had in our section may have been tired or something. I asked the flight attendant about my son’s screen not working and she spoke down to me like I was stupid. He still had no working screen throughout his flight. The other members had no personality and seemed like they were annoyed when you asked them for something. Definitely took a hit for simple things on my JB experience.
Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app
Som delays but overall we almost made it on the original time.
The WiFi stopped working early on in the flight. No audio from entertainment system.
The flight was excellent. The crew was welcoming and attentive.
Going through JFK’s security is a mess. The TSA security said no shoes on the bins. So, we place our shoes in the belt and they came out all over the belt. Boarding was delayed and Flight as well.
Safe and on time were the positives. The plane wasn't cleaned before boarding, there was garbage and food on the floor and in the seat pocket. The TV screen was small and the picture fuzzy, audio quality was poor. Seatbelt was fraying and seat did not recline properly. No charging ports near the seats,
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
The Cree was BEYOND AMAZING. They were, by far, THE BEST CREW I had the pleasure of flying with. They catered to my every need, beyond friendly, and upheld the highest level of professionalism that is of Lufthansa Airlines.
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
See my previous comments. I was probably booked in business but was moved to economy
Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.
My flight was delayed for a whole day, so I lost a day of my vacation.
Ability to watch movies.No earbud sound system.Marginal beverage service.Unexplained late take off resulting in VERY tight connection in LA which proved maximally stressful.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
The aircraft was on-time and plane and lavatory was clean.
My husband and I pre-ordered our food, but they did not have my husband’s order, and my cheese plate was very average. I asked for a blanket and was told they don’t carry blankets on domestic routs. The flight was on time and smooth!
There were delays on both ends. It made it less than excellent. This plane was great though
Fight crew was not very attentive and the bastions were gross!
Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.
The staff from LAX to New Orleans were rude but the staff from New Orleans to LAX were nice!
Flight delayed. Seat assignment doesn’t get assign until last minute. Seats don’t recline and very stiff
Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.
Terrible airline. Cancelled the flight less than 24 hours before the flight. Caused me extra expenses!!! This will be the last time me and my family will travel with them
Very uncomfortable seats that do not recline. My husband had hip replacement 7 years ago; after 5 hours from Maryland to California and another 5 hours back, we had to go to the emergency for the intense pain on his hip joint and soon he will see the surgeon. The cherry on the cake was when at the end of our flight back to BWI, we were prompted by a flight attendant to stretch: "arms right, now left, now reach your toes..." (really? how can we do that as we are sitting on seats with no leg room?) "...and as you are there, pick up any garbage you may see on the floor"!!! wow!
Terrible leg room, seats don’t recline, delayed flight, and even water isn’t free onboard
It was nice! There was a very unhappy child in front of us and the flight attendant did a great job calming the child. I was impressed.
The guy with severe body odor sat next to me. For the whole duration of the flight it was a torture. The airline should have better policy on limiting people with bad body odor to board the flight. Passengers should not be the ones to endure bad odor for the whole duration of the flight. The airline should be e the one to ensure decent air quality for ever passenger.
They charged me 212.00 for a heavy check in bag at the gate. The pricing and process was so confusing - as if it was designed to purposefully gouge customers who need to board plane. That experience combined with the outrageous price charged will prevent me from ever flying Spirit again. And I’ll be sure to tell the story to anyone who cares to hear.
Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again
