Coach seating is debilitating, neither my husband or I can walk the following day
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
The airplanes were so old and out-dated it was terrifying to fly on them.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Like all flights, the seats are small and not comfortable. My first leg was delayed but delta rebooked 2nd leg so my arrival at final destination was only 2 hours later than original flight.
Love delta but the delays and long waits for updates was just too much this time.
Flight was 3 hours late so only had an OK experience
Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.
Worst flight in my life. Only was scheduled for a 45 min flight to get our connection flight. It was late by 40 minutes and we missed our connection. Delta was totally useless trying to help and unable to get my family on the next flight because they overbooked it Thus had to get a hotel at my expense and lost a day at Disney as a result. Cost me about a $1000 if you add 2 hotels meals shuttles etc to get thru the day Awful customer service by Delta in Detroit totally useless people
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
Everything was very good. Was able to change a make run flight leaving on direct earlier in the app -seamless!!! Well done
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Your seats in the last 5 rows are terrible. My knees were jammed into the seat in front of me and the lady sitting there decided to recline it. Jammed my knees bad. I don’t know if I’ll fly United again.
Pot and crew did a tremendous job landing in Savannah in the middle of the tropical storm. !!
Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.
Original plane sidelined. Had to wait an hour for replacement.
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
Did what they needed to do. Brought us from point A to point B timely and without issue. Boarding through deplaning smooth.
the seats are the hardest I've ever felt; narrower and less leg space and I am small. I could have bid on a comfier seat but the price would have ended up closer to an economy plus seat on a more reliable airline. Only used this airline because of the timing and non-stop. I was afraid from the get-go I wouldn't get there. Apparently, I was lucky
Flight delayed. Seat assignment doesn’t get assign until last minute. Seats don’t recline and very stiff
4 hours delayed. once we got boarded anotger hour and a half delayed
The flight was delayed, and we waited for more than an hour on the plane.
This was the best spirit airlines fight I have ever had. I take spirit up to 3 or more times a year and I am ready to be the Jared of spirit. 🤪 Best flight ever. Everyone was great. I hope my return flight is the same. When you're traveling with a 9 month old you need a different type of care and accommodation. I didn't ask the staff for anything but I didn't have any added stress.
Was told by one of the helpers at spirit in Detroit that I had to pay for my bag that could fit on the over head bin after I asked her repeatedly well what about the over head bin can’t my bag fit in there she said no I had to check it. Then sent me the long way to the tsa when my gate was the other way. I didn’t have that problem in Chicago.
1 and a half hour delay due to a longer than expected maintenance inspection, missed my connecting flight because of it. Spirit customer service at airport told me they can't offer me another flight until the 10th. (2 days later.) I was with my son on leave coming back from visiting family and had to check in from leave the following day. The gate attendants told me I could try calling customer service and they may be able to get me a flight that same night with another airline. I called and talked to a representative on the phone and they said they couldn't do that, only the workers at the actual airport could do that. I turned around and gave the phone to the airport spirit rep and it turned out the woman on the phone was correct and the airport rep just needed a code to use for their system to get me another flight. The woman seemed upset that she had to do something to help me and had the audacity to say "Maybe don't fly when it's so chaotic in the future." Finally I was offered a flight 24 hours later for my son and I and a hotel and meal voucher. It only got worse from here. When I got to the "hotel" it was so disgusting that I knew immediately I couldn't stay there with a child. I looked at reviews and saw it was almost all 1 star reviews. (Dirty, filthy, nasty, ongoing construction, bed bugs etc.) We walked down the road to a Fairfield inn and it was nice so we stayed there for the night, I just paid out of pocket. The meal voucher was one time use, even though it was supposed to be enough for both of us for a 24 hour period. So I paid out of pocket for two more meals for both of us after the meal voucher was used the first night. I tried calling spirit twice more to see if they could get us a reimbursement for the new hotel, both times after talking to a phone rep, they put me on hold to speak to someone higher up the chain, the first call I was on hold for 38 minutes before i eventually gave up. The second was for over 50 minutes on hold. Never was able to speak with anyone. Absolutely a nightmare experience and handled in the worst possible way by every level of customer service we had to deal with. Will never fly spirit again and now I see why so many people speak so poorly of them. I will keep calling until I'm finally able to speak with a management level representative who can hopefully do something to make this better.
Very uncomfortable space with an oversized passenger in the center seat when the airlines could have given her an aisle or window seat. Couldn’t move the entire flight.
Both flights were delayed. Flight from LGA to DTW caused serious anxiety as 3 people were removed from the aircraft before take off for disorderly conduct. Extremely uncomfortable to be in that situation. Staff handled themselves okay- definitely could’ve been more professional and deescalated the situation first. No apology for the delays at all. No water, no snack, no nothing. Not a good flight experience.
