This was my first trip in years with Alaska. I don’t think I’ll do it again. The planes are old and tired looking. The seats are small with zero legroom. The JFK terminal is one of the worst I’ve been in. On this flight the pilot had to abort the landing and circle the Bay before trying again. I think I’ll stick with the usual suspects …
I upgraded my seat and the service and boarding were wonderful. My flight attendant was very helpful when I experienced nausea on the flight (a first time experience). Flight arrived early which was nice. The only negative was many airlines have screens to provide some on flight entertainment, this aircraft did not. I had planned to read and listen to an audiobook on my flights, so no big deal on my part. The USB plug ins were broken on both my seat and the center seat, so I was not able to charge my phone during the flight, I will add 2 of the three USBs were broken on ride from San Diego as well. I would attribute this to the design, it is a very awkward angle to plug in, so frequent and perhaps not so gentle attempts to plug in have caused them to break.
Alaska no longer allows customers to print boarding passes at the airport. They only use mobile phones for boarding passes. Try getting on an Alaska plane with a dead phone and no boarding pass! Great customer service Alaska!
Generally good, seat is tight and cramped. I seated by A row, but my seat don't have a window.
Nice, competent people and airline. Did the same flight last year and it is a pleasure. Only part of the experience that could be improved is the JFK terminal. Hopefully that one is part of the renovation.
Our flight was diverted to Spokane, WA bc our crew timed out. Then we were flown to San Francisco
Your staff said the call button is for emergencies only now? Unreal. Also every one who welcomed me aboard was staring at their phone. Why even bother..
There were no movies, have to pay for internet, only pretzel, cookie, & a beverage for a 7 hr. flight..
Friendly crew and super clean cabin. 💺 are comfortable as well. I love the ambient blue lighting.
I didn’t purchase any food on the flight or use the entertainment system, so am unable to comment on them