The team members are extremely attentive to make sure you have the best experience.
Was in premium economy. It is slightly better than economy, but the way the seat reclines actually makes it harder to sit (the seat slides forward and the foot rest comes up - you can lie fairly well reclined but you’ll have to sit cross legged because there is no place for your legs to stretch out. Food is basic economy. Service was great. All in all good, but may make more sense to pay more for business or save a bit and just sit in economy.
Seats in "Premium Economy" were noticeably more comfortable than those in "Economy" and worth the price. My only reservation is that the foot rest did not go higher up. If it did, it would have made the seat much more comfortable.
There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position
Attentiveness by crew was very good. The seats were uncomfortable seemingly too hard with inefficient cushioning. This was verified with my traveling companions. Also the incline button was inoperable.
I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.
A great flight experience - great seats, lots of ROOM for legs & in the aisle. Great attendants! My flight cost me the same as ZipAir, the website was WAY less confusing & wonky - this will be my 1st choice for my next Japan trip. Very pleased / well cared for.
Underpricer was terrible. They wanted to charge me $150 for a seat asignment. Kayak is responsible for letting this happen. Please let me know if this is going to happen in the future. If it is i will not use kayak in the future.
Checking in was hard because we had to enter our middle name with our first name and wasn’t told to. The representative from underpricer investigated it and called me back. We were very appreciative for him.
One of the best economy flights I’ve ever taken .
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Other then mechanical/ computer problem and 3.5 hours flight delay the flight was great. I guess that what happened when you fly an old airplane now a day.
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Logan airport construction meant that boarding was chaotic crowded and delayed
Everything was great. Great service, excellent communication, and early arrival
We were forced to wait nearly 50 additional minutes before leaving the terminal.
Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.
For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.
Short flight - no food understandable. Flight was delayed for over an hour. Overall, it was good.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
Flight was delayed by 11 hours. Flight agent finally had to rebook us, but did not rebook fully correctly. We had to pay out of pocket to get to the hotel they booked us and couldn’t check in the next day online because the next day’s agent said they didn’t complete the process the night before.
Flight was late and TSA had shut down so (almost) no passengers could get to the gate. American failed to inform TSA to stay open! Needed to get back home so we had to rent a car & drive 13 hours all through the night. It was bad.
Very mediocre greeting as we boarded, and the lead flight attendant accent was almost unrecognizable. He joked around a lot, while trying to give the safety demonstration, but did not succeed. My wife’s row was completely missed for beverages and the lead flight attendant didn’t even know that our row was Main cabin and able to have beverages at no charge. We are platinum, 2,000,000 miles on American Airlines and this was not a stellar crew.
Had to go get beer myself from attendants in the back of the aircraft
AA had a nationwide tech glitch today and after two connections snd hours of delay, I arrived 7 hours late to my destination
It would have been better if I could have had my flight on time. It was delayed for 5 hours. Caused me to not be able to fulfill my promise to my granddaughters. Other than that it was a good trip.
Delayed due to no crew. On a major holiday travel day.
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
American was having a problem with their kiosks when I arrived which made the check-in and bag drop process unusually long. Additionally, they only had one person working check-in. Eventually, the kiosks were fixed and everything else went smoothly.
The flight got canceled last minute with no explanation or refund, I had to rebook for a different day
My wife was in a wheelchair. Most accommodating and kind staff!
The flight was delayed 2 times. The 2nd time with no knowledge of why.
No entertainment what’s so ever so you may want to prepare yourself. Our flight was delayed.
I had a disappointing experience at the San Diego airport with one of your gate agents. Despite being in Zone 4 and traveling with a standard carry-on bag that has never been an issue (30 flights in Q4 alone), the tall, blonde gentleman forced me to gate-check my bag. When I politely asked if we could verify the bag’s size, he became confrontational, even threatening to deny me boarding twice. His behavior appeared erratic and unprofessional, projecting a negative attitude onto passengers, as if he was going through something mentally. Notably, there was ample overhead space once all passengers had boarded. In contrast, the tall, older Asian agent handled the situation with professionalism and calmness, making a clear effort to de-escalate. As an avid traveler, this unnecessary inconvenience set a frustrating tone for my trip to Asia.
This leg was run by United. Food was ok and the regular menu was actually not good ( Hindu meal was fine). Crew was fantastic
The seats are soooooooo small in economy. I was offered no tea or coffee in the am. When I asked was told that it was too late. The plane was 2 hours late leaving.
Very good. Very efficient. Entertainment was not functioning both ways which was disappointing.
Lots of announcements that no wheeled carry on bags were allowed on the flight, yet the overhead bins were totally full and made it uncomfortable trying to get through and significantly held up departure. Why were they allowed on when they said that they weren't? Trash only came by soon after service and I wasn't ready to dispose of it. I had to first hold on to it and after flagging and attendant was told to stuff it in the seat back! I have never run into the need to walk outside in northern winter weather at an international airport and wasn't dressed to do so in the cold pouring rain! I'm not thinking that I'll be back unless I hear things have changed.
My first flight left so late we knew I would miss my connection. Rather than redirecting me then, they made me take a flight to Montreal, then Toronto (there was a flight leaving for Toronto when I was in NYC, no need for me to also go to montreal). Then they gave me a food voucher that did not work (4 places would not accept it). At least they gave me a hotel automatically, even though it was a cheap crappy one. I'm still not home, and it's been over 24 hours. I'm exhausted.
Liked the size of seats. Not much food offered given length of flight.
