The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
Help from agents in security. As I had not flown in two years, I appreciated their help; very efficient
The flight crew was wonderful. We were delayed, however the pilot and crew made the delay enjoyable.
Everything was good on our two flights with Air Canada. Departed on time and smooth in the air. The short transfer window from domestic to international, although a little tight considering the distance one has to navigate is doable but some people freaked out tried to push off the domestic saying they would miss the international flight. They as disappointed t get a frozen breakfast something warm would have been much nicer. Glad for the vegan meals we ordered but a cold breakfast was unpleasant.
The flight attendant, Kearin, was delightful. He was funny, friendly, and helpful. The only problem with the flight was that a door from the above baggage compartment fell off during boarding which slightly delayed takeoff.
5-hour trip with just water and one cookie is not great: fruits and cheese,, salads, protein smoothie... It could be small but nourrishing No screen and no outlet to connect our electronic devices. If there were ,It would have been nice to be informed. Every instruction given in french by the agent on the plane was pronounced so quickly that despite french is my 1st language, I could not understand the instructions. Too fast, no intonation, no space between words. Most of the time, the english versions (my 2nd language) were fast but with breathing between words, good intonation and the information was much easier to understand.
Check in was confusing with the kiosk at the airport. Just too vague and not enough explanation of what to do.
I’m not a small man but a little more leg room would make a big impact
The crew was excellent, taking off and landing was great, but the seats weren't comfortable and we didn't have any good food.
Solid value in general for economy traveler's, tho the quality of the food and general presentation could do with improvement.
My husband has disabilities, the crew on the ground as well as in the air were so helpful, taking some of the stress from me. Thank you!
