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The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!

I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.

Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.

Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.

I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.

I was very happy with everything, thank you for the smooth flight ✈️

helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.

I enjoyed my flight back with Lufthansa because the food was good, and the flight attendants were nice and helped you when you asked a question. The flight attendants always came around and asked if you needed anything which I liked a lot.

Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.

The flight was cancelled due to tech problem with the plane