Flight was delayed about 45 min and they never offered an explanation. Peruse, staff were friendly and competent and the flight was safe.
No TSA pre check on boarding passes. Was told known traveler numbers are only kept with Alaska Airlines mileage plan members. Did not notice until reached the head of line, and then was sent back through the line to general boarding which took almost an hour. Learned two things: check our boarding passes, which we haven’t had to do with our other airlines, and don’t fly Alaska! You used to be much better!
The would have rated higher, but I asked for a cup of coffee twice and never got one. Later found the crew sitting in the back having a meal and visiting. Just saying.
The flight was canceled so i booked another flight with Delta, so essentially there was absolutely nothing that i enjoyed about my experience with this flight
You guys are always have delays and then leaving us on the tarmac for 15-20 min. FIGURE IT OUT!
Flight cancelled. Bad service at customer service line. Missed dr appointment
Probably the worst 1st Class I have ever experienced. Sam, our flight attendant, was excellent. Other than that, everything from the Alaska Longe experience to the buggy app to the uncomfortable flight and uncommunicative agents were poor. The agent who booked us in forgot to mark TSA PreCheck on our boarding passes and we had to go back to get this done. They were a cut below every other airline we have experienced in just about every area.
my first time with Alaska Airlines, an exceptional airline with great employees.
The plane was late arriving at the airport which in turn we left late. I had to literally run to my next gate to catch my connecting flight and my luggage did not show up at my final destination.
Seattle flight to Walla Walla has a confusing doorway system . Small signs once you leave gate area to tarmac. Almost went the wrong way to my plane.
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Flight left early and arrived early. the whole trip was excellent.
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
