Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
Wi Fi was horrible kept cutting out the whole time and too expensive
I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.
Boarding was a little late, but made up for it. It was quick to taxi to the runway, since it's a smallish airport.
Excellent! Only question is how we check in at exactly 24 hours in advance and end up at the end of the B boarding group
Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
It was 2 hours 45 minutes late, for no apparently clear reason.
It was good. There was a mistake made in Seattle. Somehow we were bumped out of our seats as if we weren't on the flight anymore. The woman at the gate caught it and announced our name to come up and she fixed it.
I am shocked at how utterly mediocre the First Class experience was on Alaska Airlines- I really expected better. There was a delay with the food delivery, so we sat on the plane for an extra 30 minutes- not once during that time was I, nor anyone else in First Class offered anything at all, not even water. There's no tv or entertainment available? Really? In modern day? And the Wifi was $8 for the connection that actually works, but free for the connection that didn't work at all? What century is this? While friendly, the staff seemed to be much more concerned with their own personal time while working- listening to headphones, on their phones until someone needed them, I'm so disappointed I can't even believe I was able to find these words.
The registration was chaotic. The kiosks didn't work for most people, and most had to do registration and receive boarding slips with a person. It took about an hour to get through he process, and I was worrying that I will be late to the flight. However, the personnel was great - courteous, professional, and was able to work through the problems.
I upgraded my seat and the service and boarding were wonderful. My flight attendant was very helpful when I experienced nausea on the flight (a first time experience). Flight arrived early which was nice. The only negative was many airlines have screens to provide some on flight entertainment, this aircraft did not. I had planned to read and listen to an audiobook on my flights, so no big deal on my part. The USB plug ins were broken on both my seat and the center seat, so I was not able to charge my phone during the flight, I will add 2 of the three USBs were broken on ride from San Diego as well. I would attribute this to the design, it is a very awkward angle to plug in, so frequent and perhaps not so gentle attempts to plug in have caused them to break.
Alaska no longer allows customers to print boarding passes at the airport. They only use mobile phones for boarding passes. Try getting on an Alaska plane with a dead phone and no boarding pass! Great customer service Alaska!
Due to an aircraft maintenance issue we switched planes but the catering/food didn't make iot on the new plane. On the way home the in-flight entertainment/wifi was not available. Throughout these difficulties the staff and crew were fantastic to deal with!
Bumpy landing and no food per turbulent weather but no fault of flight! Everything fine.
Stay with what you are doing. Excellent service and ahead of schedule. Well done.
The flight check-in process was awful. At Seattle Tacoma Airport the Alaska employees couldn’t properly tell me how to/where to drop of my checked “ski” bag which I had already paid for. Boarding was slow and disorganized as well. The baggage claim in Denver was almost as bad with broken carousels (airport employees had to carry bags out to us by hand) taking over an hour!
We had to cancel and we’re treated fairly with 100%refund quickly
Seats are much much more comfortable than United, which is what I usually fly
Zero updates from the pilots for 30 minutes in the tarmac
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Kind staff. Snacks are small but that’s the new normal.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Had a short delay once we boarded the aircraft in Chicago, but it was fixed in no time flat then we were on our way. The pilot was able to make up the time lost and we landed 5 minute later then schedualed . Great service
Pilot Erika DeLong made us feel safe and at ease in a frankly scary time to be flying. Her warm smile and greeting and excellent command of the aircraft in foggy bumpy weather helped us all to calm our nerves and get us home safely.
Well, this is my second flight from THE first one that I took and this one was from Manila to Guam. The flight was comfortable. I did end up in first class. However, I had to fight for it a little bit, but when I went to Guam, I had to stay an extra night there, which was accommodated by united Which I'm pleased for that. The only thing that I have to say is when a situation happens with a cancelation. And you got first class guests very important that you accommodate and make sure that they have their flights before everybody else does, because we pay big money for the service and it is not cheap also. Take note There are things that we have planned as well. So this kind of damaged the tail end of my vacation, which I lost out in $2500 worth of car rentals hotel fair in Honolulu, Hawaii. I'm really hoping that I can be reimbursed at least that money from the insurance that I have on the trip through united. I will be submitting that in as well. When I'm back in the United States, because I'm currently in Guam. Staying good night. I'm waiting for my next flight out. For tomorrow morning..
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Bigger seats. Board back to front! Disembark front to back!
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Everything was great except it became so hot on the plane I couldn’t sleep on my red eye flight. It didn’t really cool down till we started descending.
They changed my seat from one that I had paid for as an upgrade to a regular seat at the last minute.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
One of the best flights I’ve had. So smooth.
the pilot that landed this flight in Philadelphia did an amazing job, the weather was absolutely terrible and we landed safely.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
late again! but its my only option to not take 9 hours to get to Memphis
