Paid additional for seat upgrade, but got same seat as no upgrade.
The first flight attendant who served refreshments was not pleasant at all. No eye contact, no smile, I used my “please “ and “thank you “ and all but had pretzels thrown at me. Next one far surpassed pleasantries and more like Alaska Air! Good leg room, comfortable seats. Boarding was without flaws. I didn’t order food….
I never received a full itinerary of my round trip. I only received the outgoing flight on Sun Country to Baltimore. Throughout my stay in the Baltimore area I kept checking for the information on my return trip to Portland, I didn't receive it in timely manner, so I booked another flight. I received the return flight information on the Alaska flight booked via your sight upon returning to my home in Oregon. The cost of my ticket on Price line was $247.27. The flight was Alaska Airline Flight 9. The confirmation number is YWHLPB. Please be advised I purchased Insurance for this flight. The reference number is UVCV4-X4TK9-INS. I respectfully request a refund for the bookings on, AS 507 and AS 1121.The confirmation number is 72058793562147. Thank you for assistance in correcting this matter.
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
I didn’t purchase any food on the flight or use the entertainment system, so am unable to comment on them
Delay of 4 hours, i understand there was a medical emergency, but the fact that they arrived without the medical equipment and didnt have a replacement on the airport was annoying because they told us supposedly their manager went for one replacement to JFK airport and cross the city on traffic i mean seems so unprofessional! Anyways at least the flight was safe!
The flight was amazingly smooth from take off to landing. The flight attendants at boarding were amazing. The flight attendants on the flight were amazing. This was my first time flying on Alaska Airlines and I am impressed!
The flight itself was great. Just the last leg was delayed almost 2 hours between take off, sitting on the runway, etc. Otherwise completely fine, no complaints.
Airplane had a caution light turn on so we sat 2hrs on the runway waiting to get it checked out.
The flight crew was excellent. The seats in economy were more comfortable than other flights that I have taken in economy. The only criticism that I have is the lack of food. Flying time was 5 hours and the inly food was a package of biscotti and some pretzel mix. You need to preorder food or carry it onboard.
Good and consistent Printer in lounge did not work for me :(
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying
The flight crew was fantastic! Which the seats had a small TV.
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Horrible. Flight was delayed and very bumpy. I was super unhappy
The agents at the gate were rude. The stwards were pleasant. The seats were comfortable. The tray table had crumbs on it. A passenger talked constantlt and very loudly for the entire flight annoying many passengers. The stewards did not ask her to speak in a lower voice but my travel partner did.
The staff from LAX to New Orleans were rude but the staff from New Orleans to LAX were nice!
Paid extra for a “comfy seat” which was anything but!
It was cancelled unexpectedly so we rented a car and drove home.
Everything that was available was excellent. Spacious and comfortable, with lovely and helpful crew (one was having a bit of a sour day, but that happens). We sat on the tarmac for one hour and seven minutes waiting for our gate to clear in SAN, but the pilot kept us informed and, amazingly, was very professional in not ragging on the airport (whose fault it was).
Flight was delayed 8 hours so far. Don’t expect to fly when choosing Spirit Airlines. I will happily pay more to never deal with this company again.
This airline is effective for the price you pay, do not expect anything extra at all. You have to pay extra for seat assignment , carry on luggage, food, you name it ...and even if you pay extra for better seats they do not recline.
Got on quickly and easily. When it turned out the other two seats in my row would be occupied, a nearby flight attendant immediately let me know that I could move one row behind me since it was an empty row, I moved into the window seat where I could relax enough to take a little nap. Can’t ask for much more.
Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.
Canceled my first flight for no discernible reason and couldn't rebook me on to a new flight until the next day. They did not compensate me for the delay in any way.
At LAS airport, bag drop process was hard, you need to pay for a faster drop. There was a long line for a free drop and you need to do it by yourself. No one helped you. Bad experience at LAS airport.
Stop changing gates at sfo. When you are elderly going back for it’s not fun.
There was no easy way to check in. I don't want to install an app to checkin. I will use alaska from now on because they have a web check in method that is easy.
Horrible! The short distance flight ended up taking 5 hrs! There was a 3 hr delay for the flight to take off and there was a 70 min wait on the tarmac for some bogus reason that the pilot said the gate he was supposed to board was taken up. After a 30 min wait he said the plane that was supposed to push out of the gate called a medical emergency and 40 min later he ended up boarding another gate. For the initial 3 hr delay there was no information/alert about the gate or delay in the app or the boards up until the boarding time and even beyond! Had to walk all the way to the end of the terminal to find the frontier staff to ask what was going on. Avoid this airline at all costs! If you have carryon bags or checked bags , their prices come equivalent to the prices of more reliable airlines. They are the worst in timeliness at 60% (reported as delayed) this year (check the data) by a high margin even compared to the second worst airline. If you are ok with having a miserable flight experience with the odds close to flip of a coin, feel free to try them. If you value your time , money and flying experience, stay away.
I went to the Frontier counter in San Jose at 1030am or so on Sunday 10/13/24 to see if I could get an earlier flight to San Diego in lieu of my reserved 630pm flight. One thing led to another, and I was able to obtain an open seat for about $ 56. on the earlier flight. Fine. Then the agent asked if I "was checking a bag". Not knowing that carry-ons cost extra per Frontier policy, I thought that she meant a regular checked bag. Therefore, I said no. Once I got to the gate, the same gate agent who sold me a ticket told me that I had to pay $99 for a carry-on, and that all bags were extra on Frontier. Having never flown on Frontier, I was not aware of this. Part of the issue was that she was not a native English speaker, so there was a miscommunication as to what "bag" meant. I would have preferred for her to have clearly let me know at the front counter that any bag including a carry-on cost $99. It would have had the same outcome, as I had to take my carry-on. But it got hectic at the last minute at the gate itself. The baggage policy should have mentioned "including carry-ons" when we first spoke.
Most horrible airlines. Please avoid it. It's ok to spend $50 extra for delta, united or Alaska
At check in they don’t let you be with the person you are traveling with unless you pay $40 per seat . Really bad policy they have
The trip was good but the last minute changes I didn’t like because I had already talked to the attendee and they didn’t help me with my ticket I was having trouble checking in and when the time was up they help me but charge me for that and last minute luggage it was a small bag. After I was in the airplane I realized you were charging because the flight was almost empty and you have to get the money some how. Thanks for everything.
Our flight was delayed by four hours without notice, the app for getting my boarding pass is super confusing, and I wasn’t able to check a suitcase without paying for a higher cost package
Flight was cancelled and was not able to get another flight thru Frontier. Per frontier a refund was issued but I do not see a refund on my Afirm account.
First the gate was a total nightmare-no chairs anywhere! So over crowded and only one bathroom and nightmare of food service - took forever and NOT one place to sit. No inflight entertainment and had to pay 60.00 for a small carry on. I will never fly Frontier again!
