The movies using Southwest WiFi kept pausing and I had to restart multiple times.
First, my flight was a usual flight nothing exceptional or unexpected. Over all it was a normal, good flight! Second, your questionaire is wholly lacking in the proper options to which one can answer a question. Often on short flights, there is no food let alone entertainment so why isn't that reflected in your questionaire? A simple "not applicable" would cover that issue appropriately but no, your form arbitrarily enters an answer based on the initial assessment which normally isn't factual. Until you provide an accurate means of assessing flights, I'll no longer be completing of these unimpressive and misleading assessements. Thank you!
Easy to book and to get check in and get on and off.
First time I’ve ever missed a flight and it was an international flight.. Southwest put me on the next flight and it was the best experience possible.
It seems as though the provisions are even less. Although SWA used to be an economy Airline, that isn't really the case anymore. I paid over $700. for a round trip to Denver and I could have flown just about any airline for the price. The drinks are now in a 6-ounce cup and with ice I'm sure a can would fill more than 2 cups. However, I am very proud of SWA for using paper rather than continuing to contribute to the millions of plastic cups being used each day. I've thought of this fr many years and am so glad to see it come to fruition, if not by only SWA so far.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Southwest is amazing. The only issues I would have to say is. I don't like the unassigned seating, and the fact that the flight is completely sold out. It makes for a very tight fit. Other than that. Crew was great fun professional and attentive.
Everything worked well. Crew was as entertaining as is possible on a plane flight. Southwest still has good legroom:
Crew was great - friendly and helpful with boarding - letting folks know where overhead space was available thus getting us out of the gate on time.
What’s best is they have free 2 check in bags. Unlike budget airlines that knocks you off with fees just for you hand carried bags
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
Plane still had screens for watching movies. Good selection too.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
Short flying. The seats do not recline at all and very uncomfortable.
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
The flight attendant was very kind and offered my son a snack for free.
Flight areas delayed 3 hours , train in the airport didn’t work
The flight was on time and everything went very smoothly.
We were offered Flight Change due to overbooking. We accepted and chose an earlier flight. We went to Rebooking center to make the change but agent told us no changes permitted on our Basic ticket. AA should not have made the offer to change our flight.
Finding the gate was very confusing. Our boarding pass listed one gate and the staff verbally told us a different gate.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Seats were surprisingly comfortable, and crew was polite. I did not like the baggage fee prices, the minimal amount of flight choices for my area and the difficulty of the self service bag drop.
I did not fly Spirit. Connie used my email while booking her flight. I do not know Connie. It's fraud!!!
Flight was ok with exception of the multiple delays. As with all Spirit flights, the sights are extremely uncomfortable and lack leg space. However, the price savings is the plus.
Okay for the most part but Good boarding and on time
Staying with Dallas 4 hour stay ...it's was torture sorry. .. about to say that
Quick flight. But crew was late so boarding was delayed. No food or entertainment as flight was an hour so no possible eating there…flight was also delayed but I think that was the fault of SAN airport not spirit…
Better overall experience from my first flight with Spirit several years ago. Efficient boarding (albeit I arrived after all rows were called) and flight actually left earlier than planned. I am still baffled by being charged for everything, even a non-alcoholic beverage. And there is definitely less seat room which makes a flight that’s more than 2 hours really uncomfortable.
The plane crew made the decision to leave a LARGE group of us passengers who were stuck literally at the gate next to the Las Vegas flight & trying to get off. We were lied to & told the Vegas to Dallas plane was going to wait for us. I’m having to fly the whole night to my destination now because of this
Nothing. Will never ever travel on Spirit or Frontier. Both of them Garbage Airlines.
Didn’t board the flight asked for a flight credit for future flights wasn’t given it. One of the children were to scared to board the flight
One crew member was rude about our bags. Be nice about it. We don’t fly a lot. And the fact that you have to pay for a carry on is ridiculous
My first flight was moved 6 hours causing me to miss my meeting. The second was delayed about an hour and a half. Most of the crews apparently dont like their jobs or just working for Frontier. Only one flight attendant wasn"t snappy or rude.
The crew was ghetto lol I felt like I was on an inner city field trip
Canceled original flight and wasn't clear on rebooked flight. Had to pay for bags which was more than the flight itself. Normal help, drinks etc. you have to pay for. This is Not a low cost airline.
At check in they don’t let you be with the person you are traveling with unless you pay $40 per seat . Really bad policy they have
I was shocked that there is no Wi-Fi, my flight was changed and delayed multiple times. In fact, I’m still not home…
First time experience and though you'll pay for *everything* meaning bags, water/snacks, even a question with a service agent - - all in all, not a bad experience whatsoever.
We did not get to go on this flight because it got canceled 4 hours prior to scheduled time. We received an email that it got canceled and then 10 minutes later we received another email that it got delayed. It was very confusing and the only options they gave us for return flight home were 12 to 22 hours of travel time. That was not an option for us since we were traveling with kids and school started on Monday. We ended up opting for a refund and booking a flight back with Alaska. The flight ended up costing us $1500 and we had to book a hotel for the night. We will never book with frontier again.
I didn't like anything about the flight It was my first time and definitely my last time boarding a frontier flight. Their counter agents need training and they need to learn to communicate regularly and respectfully
Very delayed with little to no communication from the captain or flight crew. All announcements made were not audibly understood by passengers. Very poor communication. After arrival it took approximately 20 minutes to get a jet bridge to the plane.
