Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
There is more space in this economy seat. It felt like a better layout, not so cramped.
The plane was late and had not been cleaned prior to our flight from Frankfurt to LA, so we had to use bathrooms that were completely filthy and stank like hell. One of them eventually was even closed early on during the flight. It was a horrific experience.
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.
The staff was not at pleasant as those on the first leg of our trip.
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Try to be on time and landing more smoothly. Thanks
Boarding was 20 minutes late. Had to ride shuttle bus to plane in order to board.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
The front toilet was out of order - which resulted in a late departure from Gatwick and therefore arrival in Cagliari for the return leg - this was then compounded by ATC issues which resulted in our flight back arriving 2 hours 40 mins late. Frustratingly this was the same problem that had resulted in our outbound flight with BA being late the week before - and then the other two toilets went out of action at 30,000ft - also resulting an i delayed arrival.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
Very disappointed because we don’t get in advance the cancellation fly to Paris. By the way, we are still without luggage Bad experience
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
The second leg of my flight unexpectedly got canceled. I was stuck at the airport for the whole day and instead of flying out that morning I flew out in the evening. For some of my fellow passengers it was the second cancellation and their original flight was supposed to go out the day before. There was no reason given though getting rebooked was quick even though I would have preferred if I would have been on one of the earlier flights that day. Compensation was a £10 voucher for some food at the airport. I eventually arrived without further incident but but due to the cancellation, it was one of my more frustrating travels of my life.
Disaster out of City Airport with our flight cancelled and very little help.
The checkin experience was terrible. Once we got to the counter, it took them 40 minutes to check us in. Nothing complicated. Just 6 boarding passes and two checked bags.
Very helpful. Just sorry that my flight required connecting with British Airways.
