I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Worst flight experience of my life. It was cancelled and they left us in the airport for 7 hours having no idea what to do.
Had the worst service I have experienced in 45 years of flying internationally (over 100 flights). This was an 8-hour flight and the crew was completely non-responsive to any and all requests for assistance from the 200+ passengers. My wife and I each pressed the button for assistance at least 4 separate times and no crew member ever responded. Looking down the aisle, at any given time at least a dozen passengers request-for-assistance lights were on and no crew member ever assisted any of them either. Notably, it was a very smooth flight with no turbulence, so there was no reason crew members could not provide assistance. Other than two meals - one at the beginning and one at the very end, the crew did not serve water or other drinks at all. We had to get up and walk to the end of the plane to get water ourselves. The only snacks available were saltine crackers. Crew also did not collect trash except immediately after each meal. Plane was a mess and everyone was coughing at the end due to lack of water. We found the crew hanging out in the front of the plane talking to each other and laughing amongst themselves without a care in the world about the 200 passengers. One was just enjoying a book. Don’t ever fly Royal Air Maroc if you can avoid it.
There was a technical problem with the aircraft after we boarded and we had to leave the plane and wait for two hours where we couldn’t talk to anyone. I had a connection in Toronto to Vancouver I obviously missed it. Arriving to Vancouver the flight was canceled and I wasn’t offered any another flights. I had to book one on my own charges to get back home. Also at Casablanca check in. They said our luggage will go to final destination and they did not!
Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.
Not good airline doesn't understand or recognize business class customers
I love how the airline gave accommodation as a result of my nine hour layover. The service at the hotel was great.
It will be my last choice to fly this airline It was the first time to fly with them Everything extremely bad Nothing good about them Very filthy Bad service Bad food quality Bad boarding Very bad lounge. Actually it doesn’t meet the definition of lounge
Plane is dirty Food quality poor Service was not good Lounge extremely bad
There were a lot of hidden fees I paid extra for my luggage at JFK which was my leaving point and I also had to pay another extra at the Casablanca’s airport for my carry on and my backpack which is insane, when i refused to pay they threatened to call airport’s security on me. And they actually lost my luggage once I got to my destination. I seriously will not fly with this company anymore from now on and I advise you to do the same
Check in process is terrible, only one counter opens to serve over hundred passengers, agents are incompetent and took too long to get passengers boarding passes. Supervisor is no help neither. On board entertainment 90% monitors were defective.
