The flight was delayed over two and a half hours thus causing me to miss my best friend’s funeral. All because the flight crew had to get more rest. That was the reason stated. I understand however very unfortunate. Glad everyone is well rested and resting in peace.
Quick boarding, efficient and pleasant crew. Wish they worked the mic better in the terminal to be understood more clearly.
Not great. My flight was canceled due to a mechanical problem and I could not get rebooked for the same day. I needed to get to my destination yesterday, not today. I was able to book with another airline but it was a layover and ultimately a 1 hour flight took me 12 hours. Normally I like Alaska much more than Southwest, but Southwest came through with a not terrible price for same day.
The app is very bugy, did not work well. Other than that it was ok.
The flight was delayed an hour and it was not disclosed to the passengers until it was time to board. There was no in-flight WiFI available and such poor communication overall. Unfortunate that I was going to miss my connecting flight with poor communication on alternatives.
Wonderful! The Alaska call center representative was really helpful. I accidently made a mistake of picking a flight option for another day. She was extremely helpful. My daughter had a nose bleed during the flight - the crew helped with an ice pack. I wish they had checked afterwards.
Interline connection was terrible. Boarding pass from American didn’t work even though it was valid. Gate agent not present to straighten out the mess until the next to the last boarding group was called.
Very bad that in future probably will avoid Alaska Airlines. They had changed the flight schedule without informing us. Paid for check in bags online, got an email confirmation. But during check in they couldn't find it in system, didn't even bother to apologize. Check in agent wasn't helpful, just said if we had to check in bags we had to pay there. Even though email confirmation said we already paid, didn't bother to check and just said do a dispute claim.
The people were nice. I did not make my flight and they immediately gave me the next one out.
Short flight so really no interaction with crew and there was no food. It was on time and comfortable. Liked the plugs in seat in front!
Non-professional acting crew, Very uncomfortable seats…!! Very bad pricing with all the add-ons for seat choice, luggage fees, etc….soon you’ll charge extra for oxygen. The ticket price means Nothing because in the end, the actual amount i paid, i could have and will in the future continue to fly on a real airline…
With this price, I shouldn't complain on anything. I understand I have to pay for every services they provide. The plane could smell a little better. Advise them to use frebeeze to freshen up the interior a little bit.
Terrible. 1st and last flight on Spirit. Check in process was a nightmare. Despite arriving 1.6 hours before flight we had to be pulled from the ridiculously long line to “self check” our bags which took 10 min and required assistance. Seats are very uncomfortable , don’t move, no pockets, no entertainment, no wifi Basically like taking a time capsule back to the 70s. No thank you.
I was comfortable because I upgraded. I would not have been comfortable in economy. It was a short flight so there was limited food service and no inflight entertainment.
Arrived at 3:45am & found a long line where Spirit employees were standing at the counter but no one was working. Worried if I’d make the flight. Line started moving about 4:15 and got to check my bag at 4:30, realize my flight was at 5:25. Lines thru security were long, got to flight and walked right on. Spirit was cheapest when selected but not after $70/bag and $30/seat - extra $200.
Over 2 hour delay due to “weather” but all other flights were taking off with no issues. We felt lied to the entire time as well.
LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs
Purchasing tickets on their website is upsetting, they take the consumer for a ride...I wanted 2 tickets for me and my friend but we only had one carry on between the two of us. It was impossible to only pay for one - I had to pay for 2 carry ons and blew $50! Shame on their sleazy business practices! The seats in the airplane are shockingly uncomfortable! In the future I will only fly Spirit if I have no other reasonably priced choice. The flight and the crew were good. But still: Go Southwest Airlines!!!
Terrible. Rude flight attendants. Uncomfortable seats. Nickel and dime every service. No in flight entertainment. First and last time to fly spirit.
Way better than I expected. The plane was so clean- the seats seemed brand new; although not super comfortable as they were lightly cushioned.. The crew helped me lift my bags up to the overhead bin which not many airlines do. I knew there would not be internet or food/snacks but you could buy some if you wanted .
