Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The WiFi didn't seem as fast as it normally is
Bathrooms dirty sinks clogged. No one seemed to clean them. Plane very old
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
Delta is a premier airline so my expectations are most always met.
Seats are much much more comfortable than United, which is what I usually fly
Zero updates from the pilots for 30 minutes in the tarmac
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
The flight from HON to Hilo caused a few problems, but we were helped by the checking agent at Hawaiian Airlines with tech assistance. My wife & I are in our 70's and not QR code savvy. But we are learning.
TV monitor is not working properly. Long flight needs some entertainment but it didn't work. Food snack should be healrhier compare to what we have given.
Plane was delayed due to issues at the airport. Otherwise the experience was good. The staff was nice. The drinks and food were good for economy. The wifi was fast.
I loved the clean plane, complimentary sandwich, chocolates and drink choices. I loved how far the economy seats recline. I love the free starlink wifi.
I liked the ease of boarding. Didn't like the food. Snack choices were poor, expensive and not much food provided within the snack packs. Crew could be friendlier for a more Aloha experience.
When I scheduled using Kayak I couldn’t I couldn’t select my own seats and the seats I got were undesirable. I’ll choose to schedule with the carrier directly in the future if I choose Hawaii Air in the future. The Staff was excellent under the circumstances.
Crew was great as always. Food not good. Getting people on and off would be much faster if all bags were checked except small ( fit on lap ) carry on. Dogs on planes need to be only real service dogs. It's getting out of hand !!!!!!!!
1. Was sorry my flight was delayed. 2. On my flight out the cabin crew were very caring:, going the extra mile in many ways. Today's crew got the job done efficiently but it didn't seem like the welcoming Hawaii Air experience. 3. Nice to have in-air food. It was pretty good, not special 4. Assistance at check-in was super. Someone came to help me at the console immediately and set up my pre-boarding status. She was truly kind and helpful.
Boarding was a nightmare. Almost everyone was on group 4 and there was no line people crowded the check in and made things more chaotic than they needed to be.
A330-200 is very comfortable - lavatory roomier then Narrow Body jets.
