Exceptional crew! Friendly and professional. Pleasant attitude and treated everyone with respect.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I will be flying again Southwest Airlines. Friendly crew, comfortable and affordable.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
Can not wait for seating change to reduce the amount of pre boards - it’s disheartening the abuse. And then then deplaning
The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 25 minutes delayed.
I boarded last because of my boarding assignment and was given a middle seat at the back of the plane. I’m 6”1” so it was really tight. I wish I just had a seat assignment instead of a general boarding group. My bag was way at the front and my seat at the back. Was never offered a beverage and had no room to move.
The flight was promptly on schedule and Southwest delivered everything they promised. No excuses for any shortfalls just 100% ownership of their responsibilities and business. The boarding and seating policy is a complete shambles. What started out as a great idea when Southwest first hit the market has been turned into a disaster due to the lack of integrity in many of the people who fly Southwest and take advantage of Southwest generosity at the expense of their fellow passengers.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Was realllly smooth. It was delayed but we were well informed.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
To san Francisco it was ok. From sf to Manila it was horrible
Awful, rude staff. Their abrasive comments are unnecessary. Most seek a frictionless experience and will cooperate if you ask. Additional childish bullying of customers is not acceptable or tolerated. We had the same problem with our departure flight. We will never fly United again.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
No cooked food. Crew was not friendly and not that helpful
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
The flight crew was fantastic! Which the seats had a small TV.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.
The staff from LAX to New Orleans were rude but the staff from New Orleans to LAX were nice!
Paid extra for a “comfy seat” which was anything but!
It was cancelled unexpectedly so we rented a car and drove home.
Everything that was available was excellent. Spacious and comfortable, with lovely and helpful crew (one was having a bit of a sour day, but that happens). We sat on the tarmac for one hour and seven minutes waiting for our gate to clear in SAN, but the pilot kept us informed and, amazingly, was very professional in not ragging on the airport (whose fault it was).
Flight was delayed 8 hours so far. Don’t expect to fly when choosing Spirit Airlines. I will happily pay more to never deal with this company again.
This airline is effective for the price you pay, do not expect anything extra at all. You have to pay extra for seat assignment , carry on luggage, food, you name it ...and even if you pay extra for better seats they do not recline.
Got on quickly and easily. When it turned out the other two seats in my row would be occupied, a nearby flight attendant immediately let me know that I could move one row behind me since it was an empty row, I moved into the window seat where I could relax enough to take a little nap. Can’t ask for much more.
Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.
Canceled my first flight for no discernible reason and couldn't rebook me on to a new flight until the next day. They did not compensate me for the delay in any way.
At LAS airport, bag drop process was hard, you need to pay for a faster drop. There was a long line for a free drop and you need to do it by yourself. No one helped you. Bad experience at LAS airport.
