The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
No entertainment and one bag of pretzel/beverage at the beginning of a 5 plus hour flight.
Rated meals and entertainment poor because we didn’t have any.
i liked that all seats had usb ports and a plug
Crew was great. Helpful, friendly, sense of humor. 👍🏽 Seat was really uncomfortable -- too concave ( why make them like that???) but worst, This is the first flight I've ever been on in my life where the seat did not have the option to recline!!! Whaaaat??? I was so sleepy but never was able to get comfortable enough to actually sleep. I forget which model of a plane it was exactly, but it was a 737 of some type.
We had tried to change our seats in the app multiple times before check-in but the flight was seemingly full. When we boarded, there were several empty seats available that my husband and I were offered to take by one crew member only to be told by two others that those rows were reserved for the crew members’ bags.
Paid additional for seat upgrade, but got same seat as no upgrade.
One of the flight attendant was very rude and not helpful. The others were good. Also seats were dirty with food bags left on the seats. Looks like the plane wasn’t clean before we boarded.
Excellent, as always. Just a bit of comparison from the same routes. United has free blankets. Horrible terminal. EWR JetBlue. Updated terminal. EWR. Screens for each seat. Self service pantry and a lavatory in the middle of the plane. Alaska. Always has new planes neon lighting. Mood music for boarding and deplaning. No screens. Outlets yes. Offers water latter part of the flight. Which is nice. Excellent flight attendants. Customer service on phone or gates are always extra polite and friendly.
As expected cyst service up front was very good we needed assistance at the gates and they were very accommodating
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
The plane was old, first class was not up to other airlines. The seat controls were touchy, not always responding to touch. The center overhead compartment was small. The entertainment was not good, part of plane had it other part did not. The experience would make me think twice before picking Delta for future travel
You cancelled my flight and made me Sleep at the airport.
First, the flight was schedule to leave at 12:08. Delayed to 12:38. It is 12:58 and I am sitting at the gate. The staff are not communicating with us (just tell me it’s gonna be five hours if that’s the case, quit hufflepuffing around like you’re trying to board us when the plane isn’t even here and you don’t know where your crew are. I’m still waiting for any communication about the further delay. This is a rebooked flight from a cancelled flight yesterday, when the airline failed to fulfill its fiduciary responsibility to hotel and cover transport for overnight cancelations. Asking about the food on the flight? What food?!? Delta doesn’t serve meals unless you pay for them and you really want me to give delta a high rating for passing out processed snacks (fun size!)? Can we be for real. Delta is cementing itself in history as one of the cheap, stingy, outdated, glory days are over airlines, and it shows. I took this flight knowing delta was going to provide below level service but this is beyond burgers!! I can’t believe a multi billion or dollar company looked straight in my eyes yesterday and I told me this wasn’t their fault and there for the extra cost in hotel and hundreds of dollars in Ubers are MY RESPONSIBILITY. The only thing I am at fault for is believing delta is reputable company worthy of my dollars. I’m not even sure I want to be compensated unless it is cash because I would rather die never traveling again than to put money in their pockets.
Flight was delayed. Had to get rebooked. Diamond medallion but stuck in a crappy seat. Rebooked flight then got delayed again. Then when we finally boarded, we waited another hour for a new crew. Then landed in JFK and sat for another 40 minutes waiting for a crew to come to the gate to be able to deplane. Hot mess all around, which unfortunately is becoming the norm for Delta
Delta One seat was uncomfortable. Cushion is too thin. Too much noise from crew in kitchen. Bathroom too small. No bluetooth for tv screen.
More extra space was awesome. Even though I was on the first groups to board, bin compartments were already occupied by passengers seated on other seat numbers. That is unacceptable.
Very comfortable and friendly staff! I love flying Hawaiian! I wish they had the screens on the back of the headrests for watching movies, but NO OTHER AIRLINE comes close to the customer service of Hawaiian air. Its worth the trade off of not having movies on the screen.
I love that every seat has a USB charger. The seats were comfortable and everyone was friendly! I can't think of anything I would improve.
Boarding was efficient and there was enough overhead space. Passengers were cooperative about helping each other out. I think folks are happy about going to Hawaii.
The new 787 was awesome! So updated and with the times! Very upstate! Hawaiian is very service oriented and you feel the Aloha!
Going to Kahalui was wonderful. Attendants were awesome. Coming home, I was bumped from the seat I originally booked. Imagine my embarrassment as I stood there knowing I booked my flight a month earlier. All in all, I didn’t allow that spoil a wonderful weekend in Maui with family.
2nd flight of the day, delayed from the 1st flight being inoperable, and then this one was delayed 45 mins too.
Great service and crew. The food however was awful. I was ill after eating a bit of it.
The check in women was very nasty attitude to the passengers from Lihue airport flight 68
First time in a long time and look forward to many more
It was a 48 min flt......so no real comments can. E made
Flight overall was good. Landing was a little rough, but could be attributed to the rainy weather.
Plenty of overhead space but forced to check my carry-ons both legs
The flight from CLE to JFK was fantasti! Pilots and cre were informative and accommodating.
The flight was very smooth, crew were fantastic but food was lacking.
The best thing about AA is that the onboard entertainment allows me to watch on my iPad. This was not working. USB ports were not working and the flight attendant said they often don’t work. The flight attendants, one in particular, were uncaring. I was very disappointed.
I liked the onboard entertainment that allowed me to watch on my iPad.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
The First class experience was really good!! Customer service was excellent.
Easy trip, left on time. Very impressed. Great pilot who talked to us
