Not much seat room, but that was unexpected. But the seat headrest was very uncomfortable.
Not much seat room, but that was unexpected. But the seat headrest was very uncomfortable.
First the good, everyone was friendly and efficient. Flight was smooth and plane was very clean and new. Now the bad, seats have almost no padding on your behind. I was in exit row so I had tons of leg room for a 6' 2" bean pole with long legs. Everything was extra - water, soda, snacks everything besides oxygen. Ya get what you pay for, and my flight was cheap as you could ever want it, so no worries. They dont really bother you about carry-on size, I brought a descent sized backpack and they didnt even check.
Flights are great except for the ticketing service on the terminal.. Too little employees taking care for lots of flights.
Flight left an hour late because the biometric scanner for check in broke. Instead of checking in people in a traditional way they waited to bring in a new biometric scanner and thus we waited on the plane for an hour while they checked in the rest of the people.
Crew was very professional and friendly. An A for customer service. Had to wait over forty minutes at the carousel each leg for my luggage. After landing in Atlanta it seems they lost our luggage so we had to wait, very tired and hungry. Mothers were on the flight with months old babies sitting in the airport floor waiting. A very bad experience for my first use of the airline. Had it not being for the horrible carousel incident, it would have been pleasant. Comfort was okay, got what I paid for. You have to pay for everything. Looking forward to the cost to use the restroom next.
Awful experience. Both flights were delayed several times with weather but also crew members being the official cause. The vouchers are unusable and insufficient ($50 voucher to fly the same crappy airline is a joke for putting me on a red-eye that landed at 3:00 am). The aircrafts were old and uncomfortable (have a real pocket on the seat, for crying out loud!).
Lack of accessable charging stations, very uncomfortable seats the savings are not worth it when nickled and dimed for amenities that are standard on other airlines
Flight on time, crew gave great service, clean and updated plane.
Super cool and laid back, three lovely ladies. Couldn’t ask for better service.
Do I need to call them or will you handle my complaint ? I paid for one carry-on bag. my email said up to 50 pounds when I got to the counter they charged me $79 more for my 48 pound bag!!! they said nope only 40 pounds. My email says 50 pounds. !!! I’m out another $79!!!