The plane was freezing and no blanquets available unless you buy them. My screen was bad so I couldn’t watch any entertainment.
Great service, great options, flight was bumpy so didn't get second beverage service and everything was communicated very clearly and courteously. No notes: everyone did great! Also loved the fun Hawaiian drink options (non-alcoholic).
While the flight itself was pleasant, the process of checking in was difficult. The line was long and our connection time was but two hours. When we finally got to the Hawaiian agent and told him that we were traveling on Alaskan Airlines, he told us we would need to go to a different terminal. I told him that another Hawaiian Airlines agent had directed us to him. I’m looking at our tickets, he noticed that the Alaskan Airlines flight was to be managed by a second party. He ended admonish us for not telling us so Rather than considering that we might’ve been right in the first place.
Only problem my credit card had over three pending credit card charges for luggages. I hope these charges do not post. I have already contacted my credit card companies.
We had to cancel and we’re treated fairly with 100%refund quickly
Plane left an hour late due to flight staffing problems. Only a 45 min flight, but it took 3 hours as a result, which left a lot of people disgruntled. No excuses. No recompense.
Probably the worst 1st Class I have ever experienced. Sam, our flight attendant, was excellent. Other than that, everything from the Alaska Longe experience to the buggy app to the uncomfortable flight and uncommunicative agents were poor. The agent who booked us in forgot to mark TSA PreCheck on our boarding passes and we had to go back to get this done. They were a cut below every other airline we have experienced in just about every area.
Paid for first class, but the flight attendant for first class did the minimum required. She really ever came to pick up the trash, and never asked if we needed anything. Every person had to ring for the flight attendants if they wanted any extra drinks. When I went back to use the restroom, she was just sitting on her phone.
When we checked in our luggage, we had to use the tray, but include this tray is extra weight. I think you should not use the tray.
We had TSA pre check and paid to get it! They told us we would not have to do many of the things such as take your shoes off which I had to do! I’m 78 years old with NO criminal record and. they also patted my ankles down, Why? We boarded the plane in an orderly fashion only to sit there while they perform repairs to the lavatory. Why didn’t they do that before we boarded? I also paid extra to have more room because of my age but that was not what I had hoped for. I know you can’t control who sit in what seat but the guy next to me was bigger than average and took up part of my space.
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
1.5 hour delay, poor service, no compassion from the crew. Terrible experience
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Short flight with plenty of open seats. Drinks and snacks were still provided even on such a short flight. <1 hr
I liked the crew member who gave flight instructions on "in case of a problem:. The seats are so small that only a young teenager could sit in middle seat.
Great experience flying Southwest. The crew was really kind and helpful, and very friendly with our toddler.
Very good. Sad to learn Southwest is going start to charge for bags
Our flight was diverted from being a non-stop to getting within 150 miles and requiring another plane. We heard 4 or 5 different versions from SW as to why we had to stop, then wait for a replacement plane. Five hour delay, weather did not come up as a single excuse.... communication was not clear and well explained. No one really took charge!
My flight to Chicago left and landed early. My return flight left two minutes late and arrived 2 minutes late. My seat selections were ideal! There were no snacks going to Chicago and no snacks on the return trip. There are no charging outlets on board.
WiFi on the flight was not working. Thus, entertainment options were limited.
The temperature on the plane was too cold and the food was not very good. Everything else was good.
The service was great and the crew was so friendly and attentive!
Flight attendants were friendlier than on previous flight from HNL-BOS
The flight crew made the trip pleasant considering they had to work in conditions similar to a sardine can.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Friendly & on Time .Need to make sure the Hana Hou magazine is in front of each seat
Most of the crew was wonderful but I had one bad experience with a crew member. When realizing my seat did not have an outlet compatible with my phone charger that I would need for transportation upon landing I asked an older, blonde heavily madeup member (I am describing her as I did not get her name) if there were chargers elsewhere I could use she said no, that not even the flight attendants had access to any. This however being my second flight of the day with Hawaiian airlines on a similar plane knew that chargers were available in extra comfort seating. I asked another passenger if I could use their plug and they agreed. She twice berated me for this and when I asked her to please stop talking to me about it she yelled that she was writing me up and ran down the aisle and did not return. I found this behavior disturbing. The other passenger was not bothered and this didn’t appear to be a safety hazard to anyone but it seemed to enrage her that used a plug that was not next to me.
I would like diabetic options for food. Seating was a little tight. Everything else went smooth
Good service because of wheelchair. Tight seats. Some announcements were hard to hear or understand. No directions for working the seat video or meanings of the icons. Coming into the country and changing planes was terrible with long lines and few desks open at the end. I had to go through twice because they found my tiny knife with fingernail scissors and file, when they scanned my checked luggage, and in order to keep it. I had to go through that long line a second time. Going home the luggage was checked all the way through
Service was so slow. I didn't get enough food and drink.
