Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
It was 2 hours 45 minutes late, for no apparently clear reason.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Crew was great flight was great baggage claim was a failure. It took over 1 hour for bags to arrive. Poor communication poor effort when I spoke to the supervisor about the delay
Much better than the.last. flight on SW on Thanksgiving day
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
The movies using Southwest WiFi kept pausing and I had to restart multiple times.
It went well. Plane wasn't full. Will be great when assigned seating is in place
Everything was great except the food. The pretzels are really crappy.
We had TSA pre check and paid to get it! They told us we would not have to do many of the things such as take your shoes off which I had to do! I’m 78 years old with NO criminal record and. they also patted my ankles down, Why? We boarded the plane in an orderly fashion only to sit there while they perform repairs to the lavatory. Why didn’t they do that before we boarded? I also paid extra to have more room because of my age but that was not what I had hoped for. I know you can’t control who sit in what seat but the guy next to me was bigger than average and took up part of my space.
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
I purchased a flight to Hawaii, changing planes in San Diego. My flight change location was later changed to Seattle then on to Kona, adding hours to my already long flight. Also, my flight home was run through Portland rather than through San Diego, once again, adding hours to my flight. At 81 years old I don’t want hours robbed from me.
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
We were amazed by the amazing food, comfort and service received in our coach seats. Pleasantly surprised we received breakfast and great beverages for no charge. Bag check fee was on $35. The crew was so kind and helpful. Highly recommend!
Rated meals and entertainment poor because we didn’t have any.
Paid additional for seat upgrade, but got same seat as no upgrade.
Plane had screws missing from engine cowling. Retire that POS
On time, pleasant crew For 45 minutes please don’t bother with single use plastic drink containers
I love that every seat has a USB charger. The seats were comfortable and everyone was friendly! I can't think of anything I would improve.
Going to Kahalui was wonderful. Attendants were awesome. Coming home, I was bumped from the seat I originally booked. Imagine my embarrassment as I stood there knowing I booked my flight a month earlier. All in all, I didn’t allow that spoil a wonderful weekend in Maui with family.
2nd flight of the day, delayed from the 1st flight being inoperable, and then this one was delayed 45 mins too.
The check in women was very nasty attitude to the passengers from Lihue airport flight 68
It was a 48 min flt......so no real comments can. E made
The plane was nearly empty. My wife and I were seated behind a family with 3 sreaming kids. The parents refused to control their kids. When we tried to move to a quieter section of the near-empty plane, the flight attendant said please return to your seat. When we tried to explain, he stared at us coldly and simply repeated please return to your seat. When I asked if we could move after take-off he simply start and repeated please return to your seats. About as far from friendly and helpful as you can imagine.
It was a bit cold. The worst thing was the insecticide spraying which we were not notified about before the flight. There was no choice of complimentary food. I'm a vegetarian, and the food had meat. The seats were comfortable. The movie selection was nice. I'm glad I brought a headset, as none was offered. The flight times were very good.
Nice people, easy boarding, comfortable seats. But didn’t like being stuck in a seat that I paid for only to hear an ad read by flight attendant for the Hawaiian Airlines credit card. TWO different times. No desire to hear all that. Wish there had been a mute button. And flight attendant handing out applications at the exit was way too much, Otherwise all good!!!
