The flight itself was okay, but there were 2 screaming kids in front of me my entire flight which made it just awful. The parent did zero to try and make the children settle down and flight attendants did nothing either. I understand it's hard to travel with children, but constantly yelling, screaming, or loud talking for 4 hours straight is just ridiculous.
There was an issue with water that led to us not having potable water onboard. They dumped the onboard water and we were two hours late taking off.
All good. Great food and entertainment when there isn’t any on a one hour flight
Boarding for Alaska Airlines is always chaotic with many people crowding the gates. Arriving in on Alaska in Los Angeles is always interesting since there is never a gate available. So the planes are often parked all the way out on the west side of the airport while waiting for the gate to be cleared of the departing plane. This flight was no exception.
Flight was delayed about 45 min and they never offered an explanation. Peruse, staff were friendly and competent and the flight was safe.
It was a really smooth flight. I hate heights. All made it feel smooth. Thankyou
No TSA pre check on boarding passes. Was told known traveler numbers are only kept with Alaska Airlines mileage plan members. Did not notice until reached the head of line, and then was sent back through the line to general boarding which took almost an hour. Learned two things: check our boarding passes, which we haven’t had to do with our other airlines, and don’t fly Alaska! You used to be much better!
I wouldn’t fly with Alaska again if you paid me.
I’m still waiting on my luggage. They canceled my flight on valentines day and my girlfriend broke up with me. Alaska airlines literally ruined my life.
Flight was delayed twice, I was forced to check my bag, and the only offered water or apple juice on the flight
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Coach seating is debilitating, neither my husband or I can walk the following day
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
I specifically picked out right side aisle seats because my left knee sometimes needs to be stretched. But my experience this trip was that the seats were shuffled and I lost those assigned seats, resulting in me having to sit in a much less desirable position for my comfort.
The airplanes were so old and out-dated it was terrifying to fly on them.
Other airlines were canceling flights but Delta got us home. Crew was friendly and professional. It would have been nice to have had a little more notice about the delays because we had already arrived at the airport when the first of several delays were communicated but I understand that storm forecasting isn’t simple and we were grateful that Delta didn’t just cancel the flight.
Like all flights, the seats are small and not comfortable. My first leg was delayed but delta rebooked 2nd leg so my arrival at final destination was only 2 hours later than original flight.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Our seats were all the way in back of the plane,
Food choices were very limited. Taste of the dishes was average.
Maybe add a seat trade app for flyers that didn’t get seats together
The boarding experience was good; $20 for wifi per flight is uncompetitive compared to Delta, Southwest, and others, and puts American lower on my list given similar pricing.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
The flights were terribly delayed and then cancelled which forced us booking another night at the hotel. Very poor management from American Airlines
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
I flew out of Reagan National. My flight was delayed, delayed, delayed, and then canceled ...THREE TIMES over TWO DAYS. Staff were seemingly not empowered to provide information on why the flights were screwed up. A real nightmare.
They cancelled our flight without warning OR a refund. Never doing business with American Airlines again! This is the second AA booked trip in a row that we've had challenges with.
Crew was late. Baggage was late. 2hs inside the plane waiting fro de-icing and traffic. A 3:30hs flight ended up being almost 6hs inside the airplane.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
Flight was on time It was a good flight overall
Check in at dtw was understaffed and chaotic. Flight itself was smooth. Airplane seats seemed newly upholstered and comfortable, flight attendants attentive.
The plane flew smoothly and the crew was polite and kind. We loved our flight!
Your crew is a representation of your Standards and Values. The crew from Seattle to LAX, was very disappointing. The crew was more interested in hanging out at the lobby area. Talking, laughing loudly and eating all the snacks. They did not do regular rounds to see if customers needed anything. This was a huge disappointment. I will no longer be flying with your airlines moving forward.
The senior flight attendant was engaging, funny and made everyone feel at ease. She is an asset to your team.
Terrible-extreme delay with very little communication, plane was overfull, luggage was returned on baggage claim in filthy condition.
Needs legroom for tall people. Needs to offer a glass of water.
Seats are very uncomfortable pls make your seats comfortable pls pls pls
They changed our departure time 6 times before I even reached the airport. Delayed, Ontime, Delayed Back on time, Then Delayed. We finally boarded the plane and then we had to sit on the runway for over an hour only to be told they were taking us back to the gate for an additional 2 hour delay. Lack of communication and a complete waste of time! Never again!
Non-professional acting crew, Very uncomfortable seats…!! Very bad pricing with all the add-ons for seat choice, luggage fees, etc….soon you’ll charge extra for oxygen. The ticket price means Nothing because in the end, the actual amount i paid, i could have and will in the future continue to fly on a real airline…
