The entire crew went above and beyond. This was our first flight with our 3 month old, and they were accommodating and friendly. The crew is attentive and marks a HIGE difference to the regular runs with Avianca and LATAM.
Business class on this plane was adequate, service, amenities, swag, and crew was amazing!
Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience
Airline did not have enough vegetarian meals for all guests, and crew were not adequately trained to handle this.
Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.
Not too happy with ground staff at Dubai airport. We had asked for wheel chair, and we were told to walk a long distance, poorly organised. And then at boarding to Mumbai flight wecwere treated rudely by the local Emirates staff forced to check in our cabin bags, we told them we were transiting.
My favorite airline when traveling to the UAE. Great food and great service.
I have a very good experience flighting with emirates. All my expectations were fit well.
Emirates is good airlines. But there plane seats were very small and congested. Need to little good and big seats in economy class.
Meals were delicious, however I got hungry between dinner and breakfast.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
The seats were more narrow than at other lines. Food was mediocre (economy class)
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
Overall good experience, convenient Changi Airport, even the layover was long.
I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Did not like anything. Seats were crammed, leg space was minimal and food was terrible. This was the first time traveling overseas in American Airlines and was the worst experience ever. Have learned a lesson to never travel in American Airlines.
The overall flight experience between Doha and Kolkata was satisfactory. The staff onboard were notably engaged, responsive, and enthusiastic, providing a level of service that stood out, especially when compared to the less attentive crew on the earlier leg from Heathrow to Doha. Their eagerness to assist made the journey more pleasant. Additionally, the time spent at the Silver Lounge in Doha contributed positively to the experience. The lounge offered a comfortable and relaxing environment, with adequate amenities and attentive staff. Overall, both the flight and the lounge experience in Doha met expectations, making for a smooth and satisfactory travel experience.
Delayed my flights and no communication. We end up spending 6 hrs in Doha. No food or any concern from the airline. Terrible
Check in desk people constrained by fear. Obvious typo on Uganda visa, even though approved, caused loss of flight. Something is definitely wrong with this system.
Being a platinum member, no attention given. No towel or tissue provided.
Between Air India and Qatar my luggage was lost for three days. I eventually found my own luggage location using the Apple Air Tag. Air India used a paper form to report my lost luggage. I could never get past getting past luggage personnel with my report number before they would hang up on me. Only after them specifically telling Air India at Chandigarh airport where my luggage was located which was right under their noses did they react. After three days I finally received my luggage. The Air India luggage folks didn’t seem proactive in finding the luggage’s rightful owner.
Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.
Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better
No towels or tissue and chocolate and mint provided before arrival
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
Did not fly HOU to SAT as flight was cancelled.
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
Flight crew was among the best I’ve ever seen
Good flight. Entertainment equipment was sub-par - old-style 2-prong jack headphones that don't fir ears well. Entertainment software interface was slow and glitchy to navigate.
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
Boing 747-8’s are showing their age. The seat back screens are somewhat unresponsive. Even putting the seat “in its original and upright position” required assistance from the guy behind me-after I helped the lady in front of me! I left a ball cap on board. I’ll be flying back in four weeks. I wonder if Lufthansa has a list a found for that kind of stuff in Frankfurt?
LH is not customer service oriented. Stewardess and ground staff are opinated snd condescending, airplanes are old with small screens with bad non responsive and annoying touch screens; overall they can't compete with Asian and Middle East airlines such as Brunei, Thai, Emirates, Qatar, etc.
I liked that the chairs don't go back too far. I did not like the entertainment system, which was really terrible by industry standards. The crew were unpleasant. The main meal was terrible, the morning meal was quite good.
This flight was operated by Air India and it was good experience
Although it was an overnight flight, the crew could’ve have made more refreshment passes.
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️
3 hr delay. No water given while on the plane for 3hrs.
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
The whole experience was great. The only improvement would be the entertainment selection
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
