Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
Poor and identical to the first two legs, except for the crew who were patient, professional and of pleasant and jovial disposition!
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
My flight was completely full. Making me very stressful with people walking around all the time. I believe airlines can do better for entertain people during the flight.
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
I was refused to used the toilet closes to my seat and had to go to the back of the plane .. it was difficult for me I’m a wheelchair customer
Sorry, I’m not a fan of United. The seats are just too cramped and uncomfortable if you are traveling very far.
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
Crew and service was excellent. My seat was super small and cramped! No leg room
The staff are extremely rude maybe even racist, I’ve never been treated so poorly in my life. I will never fly with Lufthansa Mor Discovery Airlines again.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Good but entertainment system was not easy and very buggy
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
Did not fly HOU to SAT as flight was cancelled.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
Lost our luggage going to Spain. Missed our connecting flight returning to home
It would be great to have at least two choices for a food, instead of just plain pasta 😏
Cabin crew were not nice. The plane was an hour late arriving.
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
Great staff, very personable, attentive. We had a spare seat next to us so that helped
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
