I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
All fine save for the abominable catering. Really gone downhill. We found it all inedible.
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
Packed commercial flight was as comfortable as can be expected
I'm not a valued flyer so I'm always in the last group to board...that sucks, always
boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.
Domestic airlines have really fallen from what they used to be.
Overall good. Tight connection in DFW because of gate unavailability upon landing.
A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.
horrible our connectig flight was late and we had to rush thru DFW to the next gate with 15 minutes time. Get to gate and its changed. no one knows whats going on . finally get a new gate and the plane has been sent back to the hanger . Boarded 4 hours after our original flight time and then sat at the gate for over an hour as the captian said the cargo doors were open and no one was in the airprot or on the ground to find out what was happening. this caused us to miss the first day of the tour as we missed our transfer and hotel meetup no apologies or accomodations offered to assist
3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
I missed my connecting flight despite requesting a wheelchair and had to wait at the airport for an additional four hours
Although it was an overnight flight, the crew could’ve have made more refreshment passes.
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️
3 hr delay. No water given while on the plane for 3hrs.
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
The whole experience was great. The only improvement would be the entertainment selection
I will travel by BA only in future also. Only suggestion is they should give aisle seat in front near washroom for senior citizens
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
