Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
In general ok, my only issue is that they had no hot items for purchase. I had very little time in my connection due to baggage/customs/TSA, thag I barely even had a chance for a stop at the washroom and buy water, to make it to my gate when they started boarding. I had nothing to eat because the trip started early, so I was ready to purchase, and they had nothing except for dry items like snacks. I had to purchase a mediocre, overpriced cheese and fruit board, instead of at least a pizza or sliders that I was planning on getting. Other than that, it was fine. But that’s typical Air Canada, to not have enough.
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
Poor and identical to the first two legs, except for the crew who were patient, professional and of pleasant and jovial disposition!
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
My flight was completely full. Making me very stressful with people walking around all the time. I believe airlines can do better for entertain people during the flight.
Cleanliness of seats, trays, storage pockets need more attention, but everything else was good.
A great airline, no complaints at all. My experience with Cheap Tickets was very disappointing however. Two hours after purchasing the flight they called to tell me that the ticket price had gone up. I’ve never heard of such a thing. That is called false advertising; I will never use this ticketing service again and will warn all friends to never use it.
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Good overall flight. Excellent crew. Food options could be improved.
Vegan food tasted good. Restroom could be kept cleaner. Seat tray table was a bit tilted so food tray kept sliding down a bit. Flight crew can be a little more friendly, caring and approachable. Their faces lacked smiles and tone was stern.
Flight was delayed then we had to redirect for medical emergency during which time we had no information on what is the plan. The connecting flight was also delayed.
Professional & courteous cabin crew. Food was very good even in economy class
7 stars hospitality and an excellent service by the Turkish Airline entire team. Somehow, our membership numbers for mileage points were not indicated on our boarding passes issued at O’Hare Airport by the Turkish Airlines check in desk. During transit in Istanbul, I brought to attention of customer service Turkish Airlines. Please have our mileage points posted to our membership account from O’Hare Chicago to Lahore for both my wife Kaukab Shirazi Thank you
Terrible boarding experience, with an incomprehensible assignment of priorities. “Fast track” was the slowest. Poor system planning.
Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.
Both flights were delayed and we missed our connection. Our second flight was delayed 3 times. I have always had great service and never any problems with my flights on Lufthansa. My last two flights were, unfortunately, awful. I fly quite often to Germany and have had better luck with United than Lufthansa.
Lufthansa charged me $280 to take skiiis when in the US the boot bag and skiis are one check-in bag. This was not advertised and a real shock at the airport. They only took the boot bag as a check-in item. The seats have been squeezed together like any economy airline and legroom is not as good as it used to be. Otherwise, the flight was fine and staff was helpful for making my connection.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Eet late informed about delay of more rhan four houts
After living in Europe for five years and flying with Lufthansa and KLM airlines, I’ve realized that United Airlines is now a budget carrier. The flight attendant are not friendly. The seats are not comfortable. And everything comes at a cost. I will be flying with KLM and Skyteam like Delta to the US going forward no doubt. United Airlines is not what it once was:
My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah
This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience
Professional crew and staff, very organized boarding and on time flights, baggage handling. Indian vegetarian meals were good, though could improve by offering Indian bread (naan/paratha/roti) as well. Very helpful pre flight emails with details of onboard experience 👍 Above average selection of movies. Consider offering more movies with subtitles and ratings indicators (e.g., IMDB scores).
Terrible experience. Should be a short simple flight from San Francisco to Palm Springs. Disgusting insult that United Air doesn’t have a cabin crew ready to receive a plane that’s already an hour plus late in departure. Lots of misinformation along the way from cockpit and crew. Definitely unimpressed with both union and management.
Seats were extremely hard and uncomfortable. as well as very narrow even though I paid an extra $230 for upgraded preferred seats. Very disappointed in the downtrend of Lufthansa and United Airlines.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Food was average. Better headphones seats were average at best.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
No land services during boarding, specially while moving from terminal to another
My flight was late. We stayed in aircraft one hour 😩
Flight delay and can’t much help passenger do the change connecting flight.
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
5 days later I have not yet received my luggage so terrible and unacceptable
