Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.
Was in premium economy. It is slightly better than economy, but the way the seat reclines actually makes it harder to sit (the seat slides forward and the foot rest comes up - you can lie fairly well reclined but you’ll have to sit cross legged because there is no place for your legs to stretch out. Food is basic economy. Service was great. All in all good, but may make more sense to pay more for business or save a bit and just sit in economy.
Seats in "Premium Economy" were noticeably more comfortable than those in "Economy" and worth the price. My only reservation is that the foot rest did not go higher up. If it did, it would have made the seat much more comfortable.
Could had been better if they include in their menu some western food.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
Attentiveness by crew was very good. The seats were uncomfortable seemingly too hard with inefficient cushioning. This was verified with my traveling companions. Also the incline button was inoperable.
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
A great flight experience - great seats, lots of ROOM for legs & in the aisle. Great attendants! My flight cost me the same as ZipAir, the website was WAY less confusing & wonky - this will be my 1st choice for my next Japan trip. Very pleased / well cared for.
The plane was dirty, there was trash in the seat pocket in front of me.
Underpricer was terrible. They wanted to charge me $150 for a seat asignment. Kayak is responsible for letting this happen. Please let me know if this is going to happen in the future. If it is i will not use kayak in the future.
For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.
Only process that my luggage didn’t make it to my destination because of short connection but I understand
The boarding process was good. The toilet could be better maintained.
Great service. They could offer vegetarian food and do more to reduce waste.
I like the food, the crew and everything.!!! Except for the delay in our flight.
The staffs are very accomodating!!! The foods are good!!! The entertainment from manila to incheon was miserable because we need to use our own cellphones or own ipads.
Check in agent very rude, no greeting “Hi” or “ Thank you. Doesn’t direct where to go for gate info. In flight crew staff not friendly. Very disappointed ☹️
My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.
Very comfortable seats, delicious meals, and friendly and helpful staff
The flight was delayed for 2 hours, however, we flew home safely.
staff are super nice and effiecient! It was a very comfortable and relaxing flight
When I booked a premium economy ticket. I then had to pay $100+ to book my seat.
Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.
I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.
All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better
Crew was great, plane was old and uncomfortable, food was barely edible
Everything for a 9:30 hour flight was fine. Seats are not very large, but worked. You should get up 2 or 3 times during that duration flight for your legs sake. Food needed more Protein meats for me. I have to check on a diabetic meal in future. I don't do sugar, so very little too eat. Flight was cheap so I am willing to look over other amenities. Everything else was great
Food can be more healthy instead of processed. Crew was friendly and courteous. Our flight time changed so they gave us extra comfort seats which was very nice.
It was great! Everything went smoothly. Nice seats, good food, great service. Will definitely fly with them again.
The return flight was 1.5 hours behind. Also some passengers lost their luggage or was delayed.
The seats need to be checked because we can't recline them to sleep! The button no longer works!
Plane had screws missing from engine cowling. Retire that POS
The food. It was nice having a meal provided, but I wasn't able to eat it.
On time, pleasant crew For 45 minutes please don’t bother with single use plastic drink containers
Boarding was efficient and there was enough overhead space. Passengers were cooperative about helping each other out. I think folks are happy about going to Hawaii.
love the flight but the chairs are not comfortable mostly for smaller people
Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry
Flight left on time landed early, Crew was great , never an easy job. Bags arrived in a timely manner . Good job all in all.
Food was great. Hot meals. Entertainment- not so good. They only showed one tv filipino series with only 3 episodes for a 14 hour flight.
Ground and flight crew very courteous and professional. Seats are just ok. Entertainment could be upgraded with newer movies. Food was not good at all.
Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.
Flight was delayed and caused us to miss our connection. American Airlines did nothing to compensate us and they lost 2 out of 4 of our checked baggage. They have not returned inquiries into customer service and have not offered us compensation. Terrible.
The PAL employee who assisted my minor children went above and beyond her job and our expectations! Sophia was kind, courteous and made sure my children were taken care of!
Overall it’s very acceptable I will gave an A.
Food was satisfactory, movie monitor not working. Other than that on time and pleasant crew.