Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
Wi Fi was horrible kept cutting out the whole time and too expensive
I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.
Boarding was a little late, but made up for it. It was quick to taxi to the runway, since it's a smallish airport.
Excellent! Only question is how we check in at exactly 24 hours in advance and end up at the end of the B boarding group
Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
It was 2 hours 45 minutes late, for no apparently clear reason.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Paid for first class, but the flight attendant for first class did the minimum required. She really ever came to pick up the trash, and never asked if we needed anything. Every person had to ring for the flight attendants if they wanted any extra drinks. When I went back to use the restroom, she was just sitting on her phone.
When we checked in our luggage, we had to use the tray, but include this tray is extra weight. I think you should not use the tray.
We had TSA pre check and paid to get it! They told us we would not have to do many of the things such as take your shoes off which I had to do! I’m 78 years old with NO criminal record and. they also patted my ankles down, Why? We boarded the plane in an orderly fashion only to sit there while they perform repairs to the lavatory. Why didn’t they do that before we boarded? I also paid extra to have more room because of my age but that was not what I had hoped for. I know you can’t control who sit in what seat but the guy next to me was bigger than average and took up part of my space.
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
I purchased a flight to Hawaii, changing planes in San Diego. My flight change location was later changed to Seattle then on to Kona, adding hours to my already long flight. Also, my flight home was run through Portland rather than through San Diego, once again, adding hours to my flight. At 81 years old I don’t want hours robbed from me.
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
We were amazed by the amazing food, comfort and service received in our coach seats. Pleasantly surprised we received breakfast and great beverages for no charge. Bag check fee was on $35. The crew was so kind and helpful. Highly recommend!
The food was good but for the landing we had to wait 30 mins for the other plane to depart to its destination
Good service because of wheelchair. Tight seats. Some announcements were hard to hear or understand. No directions for working the seat video or meanings of the icons. Coming into the country and changing planes was terrible with long lines and few desks open at the end. I had to go through twice because they found my tiny knife with fingernail scissors and file, when they scanned my checked luggage, and in order to keep it. I had to go through that long line a second time. Going home the luggage was checked all the way through
Service was so slow. I didn't get enough food and drink.
I sat in 17G. I was not aware that I was behind a jump seat with no leg space or pocket to store stuff.
Plane had screws missing from engine cowling. Retire that POS
Friendly and helpful crew. But we departed 4 hours later than scheduled departure.
It was nice to have WiFi on board to steam on your device.
On time, pleasant crew For 45 minutes please don’t bother with single use plastic drink containers
I love that every seat has a USB charger. The seats were comfortable and everyone was friendly! I can't think of anything I would improve.
Going to Kahalui was wonderful. Attendants were awesome. Coming home, I was bumped from the seat I originally booked. Imagine my embarrassment as I stood there knowing I booked my flight a month earlier. All in all, I didn’t allow that spoil a wonderful weekend in Maui with family.
Communication could be better but the staff and crew were over the top friendly and helpful, The flight itself was smooth.
flight was cancelled literally at 10pm the night before an early morning flight with hardly any time to reschedule. Will never book with kayak again.
My flight was cancelled 12 hours before takeoff. I was not able to reschedule another flight to make connections and had to cancel the entire trip. The ticket that was supposed to replace the cancelled flight had no boarding pass and I was unable to get one at the airport so I was denied access to the rescheduled flight. I was refunded but I missed my daughter's birthday.
I had a family emergency and couldn’t make the flight, and they wouldn’t let me cancel/refund it (a *month* ahead of time), were especially difficult with me on the phone, and wouldn’t let me even so much as reschedule the flight or get credit.
Flight was cancelled, communication was poor and should have canceled flight much earlier.
Flight was cancelled twice. Moved four more times. Probably the least timely and poorly run airline I have ever experienced in my life. I have traveled hundreds of times to dozens of countries and this one takes the cake.
Excellent crew, good flight. Flight was delayed about 1 1/2 hours though.
Pros: "The ground crew and flight crew were great."
Cons: "Would have appreciated easier steps (lower risers) for boarding. Arthritic knee makes it hard for me to manage the high risers between steps. Also having armrests would have made the flight more comfortable."
Pros: "I loved the small craft and easy boarding."
Cons: "Flight is a little slower with a smaller plane, but that was expected."
Pros: "So fast and friendly crew. So much easier to fly to Morgantown, instead of driving. Plus the views from above are so great."
Cons: "Flight could not be better for a commuter connection."
