Low season | January |
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High season | September |
Cheapest flight | $936 |
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
Some of the issues with my UA flight to a connecting flight: United said the SF to Frankfurt flight was getting late making us miss 10:50 flight and could only put us on a flight that left at 4:15 PM from biz to coach. then they canceled the ticket on the connecting flight. I didn’t have a seat, etc., etc., and over an hour dealing with UNITED blaming Lufthansa and Lufthansa pointing to UNITED. The flight itself was fine (food sucked) and we landed in time that I could’ve made the 1050 flight. but the LH gate agent said I couldn’t get on because United issued the ticket and only they could change tix back. Gave up and wasted the next five hours plus of our vacation and ended up being totally wiped out by the time we reached the hotel.
Quality of service and maintenance has declined since my last trip before COVID.
The incoming flight was delayed so boarding didn’t happen on time. Upon landing in Munich, we couldn't pull up to a gate so we had to disembark on the tarmac and be bussed to the main terminal. This caused a mad rush for me and others who were making connecting flights to get to our new gates, and my bag didn’t get over to the new plane in time.
Flight delayed. They made no attempt to get our luggage to our connecting flight so I am without necessities after they begged me to check in my bag. Still dont have it.
Terrible. They canceled our flight home after a two hr delay because after cleaning the plane the crew timed out. Offered no help with hotels, saying all hotels were booked. Only way to get help was via an online chat. Land crew were rude, uninformed, and could care less when we explained this was creating a medical emergency, referencing us to the airport doctor if we wanted help. We got booked on non direct flights for 48hrs later. Absolutely horrible customer service.
Was a good flight , well served by the flight attendants. Boarding went smoothly, flight was smooth.
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
Very confining seats side to side. Not wide enough for any comfort.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
Service not nearly as good as Qatar airways flights used to be on service from PHL to DOH.
The one gate agent was very abrupt and rude. Not a good look for American for the day
Departure more than an hour later. Conexion/waiting time at the airport was more than 7 hours :(
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
Pilots showed up late because they decided to stop and get something to eat instead of going straight to our gate, Forcing an 1 1/2 hour delay, and missed flight. Shame on the pilots.
The airline schedule services was simply mediocre. The ground crew is fine; they are doing their best. The after-delay services were simply poor, and after-cancelling services were almost non-existence. Receiving refund is one rescuing point, but please keep in mind that, people wants to get home or get to their destinations. Cancelling without aftermath recourse is simply poor services. AA needs to fire the marketing department, and the customer-service related leaders.