Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
The last 30 min or so, they put the heat on full. We thought we were being basted.
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
Crew was pleasant; flight was on time. Paid extra for early bird check-in and still got B boarding.
If your boarding Military, it should be with ore board, and with my spouse, so rude and stupid to not let us board together and before a group. All the other airlines clearly understand Military courtesy, this is why I Rarely fly SWA and Always fly Alaska
The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 30 minutes delayed.
The crew was dutiful but seemed detached and bored. The boarding process is ineffective. No reason I shouldn’t be able to sit with my wife. I checked in at the first available minute and still got boarding tow “C”. Southwest used to be my first choice due to value. But no longer. Southwest is like traveling in a cattle car. Suggestion: be the first to make Wi-Fi free!
wifi wasn't working correctly so couldn't watch live tv
Terrible. Plane was at gate for 30 minutes before boarding. Boarding took 30 min. Then the co pilot announces that the plane has the minimal amount of fuel it needed. So we waited at the gate on board without air conditioning for 42 minutes while the plane took on additional fuel. My question to Southwest Airlines. Why didn’t you add the fuel to the plane before you allowed boarding to a plane without air conditioning in 102 degree heat.
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
Sucks ! All three flights I was on this trip were delayed.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Short flying. The seats do not recline at all and very uncomfortable.
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
A thousand choices for movies and nothing to watch. I avoid 'R' rated shows and others with violence and sexual content, which results in a handful of flicks to view and I have them already.
Two issues. The plane was old and dirty. The armrest looked like an old car that had the vinyl rubbed off. The Seats in these aircraft are about as hard and uncomfortable. I want to tour Italy for a month and I want to buy a one-way ticket to Thailand but I will not sit in the seats these planes have. It is seriously stupid how hard they are.
The gate changed over 6 times in the 4 hours before this flight having us walking all over and back again. The agent told me that the American app and the airport monitors are not reliable and I should Google the flight number for accurate flight information! Shocking tip but the gate still kept changing anyway and then the flight was delayed an hour because of another maintenance issue. Not a great experience.
Promised lounge access, gate agent didn't allow us entry.
I was in a wheelchair and went from international to domestic. I was transferred to several different modes of transport and expected to give a tip at each transfer. I was, although, grateful to get to the gate in time for my flight.
They didn't have any gluten-free snacks, oddly, which I require...or any flavored soda water or decaf tea options, which seems to be standard.
The flight was great, and I have never ridden in first class previously so I don't have any practical knowledge of the norm. The flight out to DFW was delayed and I sat in economy which was as expected, not nearly as spoiled as I was in first class which had more general room but that is par for the course. I have no complaints and will wait until I fly American again before I can make a valid improvement. I will fly American again in the future.
It was okay. I opted to pay for an upgrade to an exit row, but this might’ve been the worst exit row experience I’ve ever had. - The fold out table was janky and didn’t fold out properly. - The seats felt squished together as I was the aisle seat in the group of three, but the guy in the middle felt like he was constantly leaning on me. - Everyone who walked by brushed up against me, or knocked my entertainment screen, to include the food and drink carts. Didn’t get one apology or excuse me. - The community flight tracker screen was right in front of me and was sooooooo bright I could barely catch any sleep on my 13hr flight from Seoul to DFW. Not the best experience at all…
It was as expected for such a short flight. No complaints
Packed commercial flight was as comfortable as can be expected
