The experience was pleasant overall, but my row was entirely missed by the snack / drinks service and the audio port for the entertainment only worked for one of my headphones due to a defective audio jack.
As previously mentioned in last review , seats are small and uncomfortable, and baggage fees are high!
We got home a day late because of mechanical problems and that they wouldn’t put us on available other flights.
We were turned away at the gate because our names didn't match (we used a maiden name by accident).
Wheelchair help is not reliable & chaotic. No food and minimal liquids for a flight at 6;25.
I don’t think the on-board testing worked on any of the 4 Air Canada flights for this trip. And in this particular flight, the entertainment and WiFi was out for a portion of the journey.
flip down table not clean, lots of crumbs left on table from previous customer!
The seats have no leg room and my seat head rest was broken
Flights were pretty much on time. Food was the smallest bag of pretzels, movies available on the 2 hour flight but not the 4 1/2 hour flight. You have to pay for your checked baggage, not even the first one is free.
There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. We were given food vouchers but were too exhausted to use them before going to hotel. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.
