Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Oh my gosh, I loved my experience with United! they made me want to travel more often.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
Plane still had screens for watching movies. Good selection too.
The care and attention for my flight was great. The seats were not as comfortable.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
The service could have been better and the food was bad
Small plane, so no entertainment. Hour delay! Nobody explained wht the delay was all about.
I wasn’t happy with the hour delay from Dallas to McAllen, but that is the nature of travel. I don’t like to fly in general because of all of the problems all the time.
It went up and down at the right time and place. I’m happy with that outcome.
Most of the delay was due to weather which is not what was at issue here. One delay was due to a missing flashlight and in the end the flashlight was actually found on the plane. The entertainment system is very limited. Live TV options offer only a few channels that are not very appealing. Boarding and deplaning are always difficult. It just takes too much time to get on and off the plane. On the plus side, I missed my connecting flight, but was easily able to book a later flight from the app while enroute.
Terrible. Extremely expensive. Monitor wasn’t working the whole flight 11 hrs and American didn’t offer anything. Change of seats, wifi etc. I’m expecting q compensation from the airline
After several delays and being rebooked onto a layer flight, I had to speak to three AA agents for baggage claim to get an attendant. All were in foul mode and reluctant to assist or offer any assistance.
Lack of communication with customers through the delays and poor audio during boarding. No assistance to serve a number of customers with limited time between connecting flights. Lack of empathy from staff. Rebooked on a flight that seemed solely for purposes of taking those that missed their connection the night before. The hostess at the gate arrived late and never expressed any form of compassion or friendliness toward passengers. Just get them on board, so I can go in with my life. Will never fly AA again.
AA had a nationwide tech glitch today and after two connections snd hours of delay, I arrived 7 hours late to my destination
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
Worst airline , charge for everything even for water, seat space is very bad
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.
Poor In food , poor in entertainment , passengers don’t get for free not even water
It’s very nice, the only thing is that we have to purchase food.
Our flight from BOS - BOG was delayed 10 hours because they were waiting for a Flight attendant to fly from Miami. They lied and said they would give us food and hotel. That was a straight Lie! It never came! We were in the airport for 13 hours with Two babies. We were on the plane 7 more Hours. When we asked to get diapers from our checked luggage, Jorge in Boston told my wife she should have planned better. Meanwhile, the 10 Avianca Employees Sat there and did nothing for 13 hours. Yes, we planned for 10 hours with the wait and the flight, not 20 hours JORGE! If this was an American company we would have got a refund! But they are not up to American standards. The kicker is they apparently needed the 3rd stewardess to serve the food. Guess what? It was 4AM when they tried to serve the FOOD! Everybody was asleep by then! Ridiculous! Never Again!
Flight delayed by an hour and 5 mnts, missed my connection from Ccs to porlamar, had to stay over night hotel cost and new tickets.
Old planes rude workers no tvs seats don’t go back and overpriced
Your employees need to learn how to talk to people as creations of Yah. We are not their children nor are we lower than them.
Seats were surprisingly comfortable, and crew was polite. I did not like the baggage fee prices, the minimal amount of flight choices for my area and the difficulty of the self service bag drop.
I did not fly Spirit. Connie used my email while booking her flight. I do not know Connie. It's fraud!!!
Flight was ok with exception of the multiple delays. As with all Spirit flights, the sights are extremely uncomfortable and lack leg space. However, the price savings is the plus.
Okay for the most part but Good boarding and on time
Staying with Dallas 4 hour stay ...it's was torture sorry. .. about to say that
Quick flight. But crew was late so boarding was delayed. No food or entertainment as flight was an hour so no possible eating there…flight was also delayed but I think that was the fault of SAN airport not spirit…
Better overall experience from my first flight with Spirit several years ago. Efficient boarding (albeit I arrived after all rows were called) and flight actually left earlier than planned. I am still baffled by being charged for everything, even a non-alcoholic beverage. And there is definitely less seat room which makes a flight that’s more than 2 hours really uncomfortable.
The plane crew made the decision to leave a LARGE group of us passengers who were stuck literally at the gate next to the Las Vegas flight & trying to get off. We were lied to & told the Vegas to Dallas plane was going to wait for us. I’m having to fly the whole night to my destination now because of this
I liked the airfare price. Seats are not very comfortable. But I would fly again with Spirit for the price.
