This is not a low cost airline. Stop acting like o e.
Old aircraft the audio of the entertainment dosent work Dirty seats
The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
Some entertainment and food/snack service would have been nice
Planes seat could be bigger very uncomfortable for tall humans.
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Cons: "boarding, we were told the flight was overbooked and we would have to wait for another flight"
We arrived early and finally made it to our gate almost an hour after.
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
ANA was great. United was horrible. They bumped us from economy plus to economy and were supposed to contact us for a refund but no luck. We booked the seats 9 months in advance.
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Fabulous! Plane was full a couple of months ahead of time and there were no seats available for purchase. Not the airlines fault but maybe they should offer more flights on that route! Thanks
They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
The flight was on time and everything went very smoothly.
It was as expected for such a short flight. No complaints
More room. International flight - by the time you put your purse and shoes under the seat in front of you, add in the pillow and blanket they give you- makes for tight fit.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.
The boarding process was such a chaos with everyone crowding at the gates. There was no structure. The onboard crew were fantastic and very good.
I had a first class lie flat seat which broke within 20 minutes of takeoff. I had to sit at an uncomfortable position for 9 hours, and the crew was terribly inconsiderate. I ate in the aisle, didn't have any entertainment due to none of the electricity working on my chair.
Mobility assistance at DFW is A JOKE!!! Totally disorganized, ineffective and annoying. Ended up having to walk and find our own way for a good part of the very, very long walk between gates. Worst assistance I have ever experienced.
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
