Terrible and im avoiding them in the future. My initial flight was delayed causing me to rebook my flight and when speaking with the representative to rebook I explained this is the second time my flights were delayed and they did nothing to help me. I wasn't booked to comfort plus or given a voucher or anything. I was almost late for my meeting that I needed to attend on Monday because of the games delta played delaying my flights even more and putting me in the very back of the plane next to an extremely intoxicated passenger
Flights on time. .Ride was as comfortable as can be expected in steerage. Luggage arrived at destination. Attendants were fairly friendly.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The WiFi didn't seem as fast as it normally is
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
Delta is a premier airline so my expectations are most always met.
Seats are much much more comfortable than United, which is what I usually fly
Zero updates from the pilots for 30 minutes in the tarmac
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
The boarding crew was incredibly helpful getting me on an earlier flight
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
The flights were terribly delayed and then cancelled which forced us booking another night at the hotel. Very poor management from American Airlines
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
AA can't control the weather. But the airplane was hot and stuffy while stuck on the runway with a broken entertainment system.
very bare bones flight no entertainment screen, download shows prior to boarding to watch on phone or tablet.
It was good. It’s been a long time since my wife and I fly any where and things have changed. Our trip was to see our new grandson. We fly economy and that was not good for my bad back. It was a quick flight but uncomfortable.
Service in first class no longer exists on American Airlines .
Flight was delayed by 11 hours. Flight agent finally had to rebook us, but did not rebook fully correctly. We had to pay out of pocket to get to the hotel they booked us and couldn’t check in the next day online because the next day’s agent said they didn’t complete the process the night before.
The flight got canceled last minute with no explanation or refund, I had to rebook for a different day
