SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
Boarding was done really poorly. I understand the flight was late but even when the plane arrived they just stood around and didn't streamline the boarding process.
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
Always delayed, inadequate availability of room for baggage but the crew were good & approachable.
The flight attendants are very friendly and courteous. Excellent service.
This was not an Alaska Airlines flight, it was American Airlines flight operated by SkyWest. The aircraft was narrow body ERJ175. But it is a modern regional jet and relatively comfortable.
I got a round trip ticket from LAX to Omaha, no stops. In the departing and return flights passengers had to take a shuttle from the gate we were told we would board at or (when returning) deplane from. To get to the shuttle there was a flight of stairs to haul our luggage, and when returning we had to all take the same outdoor stairs to get to the actual LAX terminal. For a $600.00 ticket I’d expect better experience, other passengers were saying the same. Also, leaving Omaha we were told there was no space for our carry on luggage for our boarding group, and had to check our bags. When I got on the plane there was room for more luggage in the overhead compartments.
Second flight was in conflict with first flight arrival. I missed second flight. The new flight to my final destination arrive too late to pickup my rental car. I had extra expenses staying a one night in a hotel and taxis.
Was the first time flying Alaska Airlines in several years. The airplane had very obviously diminished seat spacing and the flight was full. Crew was lovely, check in was easy.
The agent was able to get me to LA when i need it. However i need to ask why she charge me 25000 miles for one way to LA. I think she made a mistake. Spirit Airlines only you need 2500miles.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Was realllly smooth. It was delayed but we were well informed.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
The Cree was BEYOND AMAZING. They were, by far, THE BEST CREW I had the pleasure of flying with. They catered to my every need, beyond friendly, and upheld the highest level of professionalism that is of Lufthansa Airlines.
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
See my previous comments. I was probably booked in business but was moved to economy
My flight was delayed for a whole day, so I lost a day of my vacation.
