Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I will be flying again Southwest Airlines. Friendly crew, comfortable and affordable.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
Can not wait for seating change to reduce the amount of pre boards - it’s disheartening the abuse. And then then deplaning
The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 25 minutes delayed.
I boarded last because of my boarding assignment and was given a middle seat at the back of the plane. I’m 6”1” so it was really tight. I wish I just had a seat assignment instead of a general boarding group. My bag was way at the front and my seat at the back. Was never offered a beverage and had no room to move.
The open seating makes passengers boarding ahead of you think they also have the right to the empty middle seat. Trumper next to me refused to move her laptop bag from my leg area. I did not make a fuss since it was a short flight.
Flight was delayed more than 2 hour do the scheduling issues and then some confusing weight and balance matters, followed by a miscommunication with the tower on which runway was going to be used based on the airplane weight. All these things should have been figured out in advance. Instead of arriving at 12:30 a.m. we arrived at 2:30 a.m. very difficult to find a taxi or other transport at SFO. Luggage was delayed. An extension of an unpleasant flight day
On time boarding, plenty of overhead baggage space even for Group F, on time departure / arrival.
The AC was running on the plane when its 40 degrees outside
We were seated in the middle of a large group of noisy 8th graders
Short flight so really no interaction with crew and there was no food. It was on time and comfortable. Liked the plugs in seat in front!
SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
Boarding was done really poorly. I understand the flight was late but even when the plane arrived they just stood around and didn't streamline the boarding process.
We could not find a parking spot in the garage so we left airport to find a parking lot. We were late and afraid we would miss our flight. We were greeted at the new Alaska check in and I was really upset. She got two people to put us in wheelchairs and we flew through the airport and security. Then all the way to the N gate and on to the plane. Somehow they hadn’t taken off. These two individuals deserve a medal for getting us to our flight and onto the plane. It all started with the wonderful greeter at check in. I wish we’d gotten her name and the two who got us there.
When I made my transfer from my flight from Missoula to Seattle to Seattle to San Jose, the gate was at the opposite end of the airport, which I thought was inconvenient since there were so many gates for Alaska right where I landed that everything was good
I was traveling with my parents to San Francisco. One of front counter employees saw my parents are senior, he let us boarding first which was so thoughtful.
The food was good but needed more taste, or it would have been better if the airline had provided salt and pepper.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Was realllly smooth. It was delayed but we were well informed.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
To san Francisco it was ok. From sf to Manila it was horrible
Awful, rude staff. Their abrasive comments are unnecessary. Most seek a frictionless experience and will cooperate if you ask. Additional childish bullying of customers is not acceptable or tolerated. We had the same problem with our departure flight. We will never fly United again.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
No cooked food. Crew was not friendly and not that helpful
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
The flight crew was fantastic! Which the seats had a small TV.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.
The aircraft was on-time and plane and lavatory was clean.
