Low season | December |
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High season | June |
Cheapest flight | $327 |
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
It’s was good. There’s so much room for improvement though. Since the plane was small, there was no entertainment but for years now, the most jarring aspect of travel is the lack of tasty snacks.
Love delta but the delays and long waits for updates was just too much this time.
Flight for canceled. Horrible experience.. had to rent a car to drive myself up here.
If I can, I always fly Delta. I’ve found their service to always be reliable and pleasant.
Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.
The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
There was no air on the plane and it was very hot.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
The flight attendant was very kind and offered my son a snack for free.
United needs to figure out its Economy PLUS standards; its better than economy but that's not saying much. It seems like United stripped away all the basics for an international flight (such as In Seat entertainment) and repackaged some of them as plus. Would not fly United internationally again.
Like all other airlines United makes you pay for everything. Like everyone, you have to pay for checking in a bag on top of your already expensive ticket. Hence no one does it and we all show up with our luggage at boarding which forces the company to push people to drop their luggage as there is no space. Well, that delays the boarding process a d generates frustrated passengers who lashes out on the poor crew. Please go back to the simple past: charge my original ticket 30 dollars more and make one bag check in included (even in basic economy). I won't even see the difference on price but will definitely notice the beauty of having the chance to ship my luggage !
Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying
WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
Flight left more than 5 hours late. American's policy did not allow flight to be fueled or bags to be loaded due to intermittent lightning. We were on the plane for hours before having to deplane. They then changed the departure time to an earlier than expected time. We re-boarded and had to wait another 1.5 hours on the plane before it finally took off. Flight crew did not serve any food or drinks while airborne.
a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting
There was a serious delay of almost 2 hrs to departure.. it would have been to be told what caused the delay. Apart from the delay, boarding and the flight itself went smoothly.
entertainment choices, i.e. movie selection not very good. Also, I asked Iberia if an hour flight connection time in madrid was enough for a European flight and they said yes. It wasn't. We made our flight because our ongoing flight was delayed due to airport congestion.
Horrible airline! They always got something messed up with their planes. 3 hour delayed made us missed both out flights. Had to wake up early in the morning next morning to get another flight!
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Good but entertainment system was not easy and very buggy
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
Did not fly HOU to SAT as flight was cancelled.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
Zero legroom or space in economy. Flight was delayed into Munich causing a missed connecting flight and other missed bookings. :(
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
They gave us free up grade to a roomier seat.
A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
The whole experience was great. The only improvement would be the entertainment selection
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
I will travel by BA only in future also. Only suggestion is they should give aisle seat in front near washroom for senior citizens
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.