The flight was delayed almost an hour causing many passengers to be at jeopardy of missing their connecting flights. There was no help in providing passengers help with connections or allowing passengers with connecting flights to exit the plane in an expediated manner.
This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)
Look at previous comment, the gate changes at the last minute, and no notifications online or the Alaska App.not great. !!!! Almost missed my flight, I had so much anxiety, not good. The only great thing was the help I got from the information booth, a woman Named Rana, She ran with me all the way to my new Gate, we went on three train transfers to get to the other side of the terminal, otherwise I would have missed my flight after having a four hour layover. Thank You , Thank You to the Woman Rana who saved the day for me.
Airline seems to have really gone downhill and have secured a reputation for being late and nonprofessional. How sad.
Good flight times. The app didn’t show all available seats when checking in. I thought I had to pay for an exit row to have a seat but there were actually 42 seats left. Then I had to get a refund and getting ahold of a customer care representative who was able to do that was very very difficult.
The first class crew was very attentive to any needs requested. As a diabetic a few extra choices for drinks would be nice. Plus at least one meal that would be diabetic friendly.
connection was tight as the boarding gates were very far apart. Made it when they were calling final boarding
They cancelled our flight at the last minute, then reassigned us to a flight where we were in middle seats. Their "food" was a set of crackers.
Great m. Special kudos to Tamara at the check in counter Kodiak on Sept 6, 2024!!! Very pleasant and helpful, especially at the early hour of the morning.!
There should be a rating option of "n/a" for entertainment as there were no in-flight audio or video options for our particular flight. We want to give special praise to Flight Attendant Christine, who made our trip home very special with her extra attention to our comfort and enjoyment. Christine, you ROCK. You were an angel in our skies!
