Very comfortable - thanks. Only small criticism was the delay in disembarking caused by the passengers in the front two rows chatting to the cabin crew.
Probably one of the best flights I’ve had! From entering the airport, to boarding to landing.
Plane had a maintenance problem two hours into the flight and we had to turn around. Alaska was nice to put us up in the Hilton in LAX but the cost of food in the city was WAY higher than our vouchers and the hotel had no continental breakfast. We ended up spending over $100 on food for our family in addition to the vouchers.
My Alaska Airlines trip from bend, Oregon to Portland, Oregon was good. Everything was well organized boarding was easy and the flight was quick. The only reason I rated the food and entertainment as mediocre is because the flight was too quick to have any food or entertainment.
Delays, delays, delays.... (and) Told no room for carry on after boarding B Group and told to drop off our carry on at door to be checked in instead. There was plenty of room left in the overheads above our seats right up to the end of boarding!!!!
The plane boarded on time. Takeoff and landing were smooth despite the wind. The flight was too short for any food, drinks, or entertainment.
Good, very quick flight so there was no food or drinks which is ok
Seats were the least comfortable that I can remember ever having. Seat location just across from lavatory doors was not a good location to say the least. Wife has a back problem and to have a seat that is no adjustable for posture was torture for the three plus hour flight
Portland reservationist required me to check bag… tho always been ok as carryon before this experience. She didn’t ask my name or destination, seat number; only looked at boarding pass. She then sent my bag to wrong destination: Idaho Falls instead of Bzn, Mt. I spent 1 hr in Bzn trying to get this straightened out and locating where my bag might be? The Bozeman customer service was great and figured out the error that occurred in Seattle. They were wonderful, filed a claim and located my bag. They also offered me compensation for my problem which was helpful. Missed my meds last nite and following morning. Hope this will be resolved later today. 🙁
I was able to upgrade easily on the way home to first class. No problems with luggage. Efficient time management getting us to our destination on time
I paid for what I got which was cheap, I brought my own entertainment. I knew what to expect, so I could be prepared. If you’re flying economy, check in early like me. I have no problems with my flight, was on time, staff were friendly, and overall good experience.
Boarded over an hour late, no communication, the sign just changed, no attendant to answer questions - she disappeared forever (hiding). Small plane and couldn’t hear the overhead nor understand.
Service in first class no longer exists on American Airlines .
Customer service in first class does not exist on American Airlines
I never have a good experience with American and this was no different. The airplane was INCREDIBLY hot. Like unbearably so. Everyone was fanning themselves with pamphlets and sweating. When someone asked the flight attendant to turn down the temperature they were told there was nothing the crew could do. Once we pushed back from the gate we then had to wait an hour to take off and the communication from the crew was not good. People were getting up this whole time and a man was even in the bathroom when we took off. Once we landed at our destination we waited another 30 minutes at the gate to deplane with, again, no communication from the crew as to what was going on.
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
First, to be fair, the flight was on time and the trip through the air was relatively smooth. But the flight was full, and they were checking carryons. As this process went on, the crew got increasingly rude and overbearing. During the drink service, a young girl (maybe 9) who had gotten up to use the lavatory got stuck behind the cart. At some point, she started feeling fearful and overwhelmed. Passengers noticed this and asked the crew to let her return to her seat. They refused. Then she started crying, and they still refused to move the cart forward to let her sit. The poor girl was trying to be brave and compose herself. The crew handled the situation terribly and with zero grace or decency. That episode, to me, encapsulates AA’s attitude toward its passengers. Disgraceful. The plane itself was cramped and miserable, as usual. There was zero inflight media or entertainment, other than the lane and borderline inappropriate jokes the steward made during the safety briefing. Then, of course, it took the better part of an hour for the checked bags to show up at the carousel. AA is no better than the el cheapo airlines these days and a far, far cry from its former self.
This particular flight wasn't very full at the back, so there were three seats available for spreading out and getting relatively comfortable
First class flight attendant was rude and lacked any customer service skills.
Customer service for American Airlines first class is at an all time low.
