Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
I would like a glass of wine or some kind of alcoholic drink.
Everything was smooth and crew was very polite and friendly.
Seemed roomier than most US domestic airlines and they served food.
The flight was 6 hours delayed due to equipment problems, I had to spend my night in the airport terminal in tight quarters. A bag of chips was all they offered, Then I missed my connecting flight and waited another 2 hours. All in all that trip took me almost one day.
Crew were all excellent. Wheel chair access for my parents was very good, although it took some time. Plane was ok but entertainment system did not work. NO WIFI on plane so could not get other things done while flying or listen to my Apple Music on my iPhone.
Just a minor inconvinient with weather delay! but not Copa's fault
It's the first time I couldn't check in online because they told me I had to call because there was a problem. Despite having called twice, I had to check in at the airport
Copa is one of the airlines with the best prices and super good service.
Copa definitely offers better service and price than other airlines.
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
Paper boarding passes needed, so you need to add the time at the kiosk or desk to get them at the airport
The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.
Routine and on time flight with pleasant stewards and decent food. Nice experience!
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
Just some cookies and water. There could be other options for food.
You delayed my trip three days for no reason other than your lack of preparedness, did not offer any compensation, including food or a bed. I couldn’t trust you so I moved up my return flight and lost another day at the end of my trip to hopefully make sure I make my next flight. I will never fly LATAM again. You have the worse accountability and reliability and clearly do not care that your clients have lives and what it cost to fly to another country.
They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
I paid over $200 for seat selection for these flights and I was still stuck on long international flights in seats that do not recline and do not have the head support cushion. At this point basically all airlines have those for all seats, and this really took me by surprise and made me not ever want to travel on Avianca. The Kayak agent who called me for the seat selection (Donovan) was courteous, but it seems the system for this doesn't work. I was offered seat selection, for the $200+, but without being able to see what I was selecting, with no guarantee where I'd be...and then I still ended up in terrible seats. On my way to, and especially after, a very intense business trip, the seat situation really soured my experience.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
Boarding, crew and food. Seats are too small Love Avianca
Worst airline , charge for everything even for water, seat space is very bad
I was surprised that they didn’t offer drinks at least even though it was an international flight.
Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.
Avíanca now has cero entertainment, food and even water for their travels in economy. We spend all 6 or more hours ignored or we are offered products to buy using only credit card .
They charged for WATER on a SIX hour flight!! never again!
There was no entertainment but everyone just used their phones.
The app told us that carry on luggage was included but we were made to pay for it again at the check in counter, making it a very expensive flight. Not happy
I was charged 168 soles for kids stroller. We have travelled across the world and have never charged for the stroller. Horrific airlines and the staff was extremely rude. They wouldn’t let us board unless we pay the extra baggage cost. Never ever flying this airline and I would recommend the same for the others.
Avoid this airline. They are unprofessional. The captain left several passengers on ground due to covid restrictions which were never communicated. As a chilean, I am ashamed that this low level airline comes from my country. Remember this horrible brand and avoid it... Jetsmart
Cons: "The plane was cramped. It was difficult to fit even small, personal items under the seat, especially if you want to put your feet there, too."
Pros: "They rescheduled the flight to 12 hours prior and I wasn’t notified and showed up at airport and didn’t have a flight got stuck kiwi said they wouldn’t help me were so mean had to buy new flight wasting thousands of dollars"
Cons: "Everything"
Cons: "Several safety issues onboard: luggage put in unsafe places, seatbelt sign missing during landing, restroom doors flapping open during flight. No free water. No towels or toilet paper."
Pros: "Worst experience and kayak take responsibility. Plane delayed 7 hours without message and with confusing timing. Was still showing plane flight 331 still at 3pm but delayed till 10pm. Showing. Arrival to still be 6pm. Then delayed again without any indication. Huge problem I lost a lot"
Cons: "Let us know when there is delay and be responsible"
