WiFi on the flight was not working. Thus, entertainment options were limited.
Great flight staff. Ease of boarding. Overall, very uneventful and easy trip.
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
Wi Fi was horrible kept cutting out the whole time and too expensive
I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.
Boarding was a little late, but made up for it. It was quick to taxi to the runway, since it's a smallish airport.
Excellent! Only question is how we check in at exactly 24 hours in advance and end up at the end of the B boarding group
Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
Friendly and helpful crew. Had no issues at all other than the St Thomas airport is woefully small, so allow plenty of time. Flight was pretty smooth and we arrived earlier than planned.
Friendly crew, quick boarding. We even arrived a few minutes earlier than our original flight plan. No onboard screens, but it’s a relatively short flight so it’s not really an issue.
Seats are much much more comfortable than United, which is what I usually fly
Zero updates from the pilots for 30 minutes in the tarmac
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Everything was ok!! Just bags came up a little be late.
I loved my experience. Very safe, Very informative and very friendly.
Flight attendant -José? - was over the top friendly and professional. Beautiful new plane with lie flat seats in Business (worth it!)
Horrible food. No wine or any other alcohol is served on the flight. Water is not served often and they refused when I asked for water in two cups. On the other hand, both going and coming back flights were on time.
Seats are getting smaller and smaller...and as hard as a rock , mediocre entertainment
The plane doesn’t have screens but you can use your decide for entertainment. Pack a snack too since they don’t offer any, and the meal is pretty small and you will get hungry
Have veg meal going forward . Other than e everything was excellent !!!
I would like a glass of wine or some kind of alcoholic drink.
Everything was smooth and crew was very polite and friendly.
Seemed roomier than most US domestic airlines and they served food.
it was great! Boarded on-time, reasonable leg room, pleasant staff, decent food. The only thing is we were directed to Terminal 2 when the gate was actually in Terminal 1. Smooth ride. Landed early. Got off plane easily and quickly.
Everything was great. Boarding, early departure, early arrival, and deplaning were smooth. Smooth flight.
Two flight changes before the scheduled flight. On the day of the flight, the flight was delayed, which caused the connecting flight to be missed. Then, I was directed to another airport (CUN) and traveled to Tulum. American gave a $12 voucher for lunch. The least expensive item on the menu at a Mexican restaurant was $9.99. Driving to Tulum was a bad auto crash, and traffic was delayed two-plus hours. The bottom line is that we should have been at the hotel at noon, but it ended up at 11:30 PM.
You ant watch TV if you don't have a device, the seats have more space, and the snacks are different.
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
Bigger seats. Board back to front! Disembark front to back!
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Everything was great except it became so hot on the plane I couldn’t sleep on my red eye flight. It didn’t really cool down till we started descending.
They changed my seat from one that I had paid for as an upgrade to a regular seat at the last minute.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
Flight 5 hours late. There was zero communication from Spirit (everyone was standing at the gate waiting to board for an hour+) and we were only able to find out about delay via the website. Crew made no attempt to apologize for the delay or even explain what happened once we finally left. Missed connection as a result of the delay and Spirit was not even able to be located at the airport to help rebook or find a hotel. They 100% disappeared and I am still trying to get a refund on the missed flight. So far all they’ve offered is a $30 credit. I can’t think of anything they’ve done right so far and recommend everyone avoid this airline. I understand delays happen but they’ve made no attempt to rebook my family (traveling with 3 kids) or make this right.
Pl meed tp make proper accom for all pets and owners by placing them on a section to accommodate human animal allergies and give up a few seats YWS ACCOMMODATIONS SHOULD BE MADEBY THE AIRLINES and not pushed off to another paying customer that has to sit in fear or by being touched by someone elses animal.
hassled about bringing my laptop on in addition to my backpack...people boarding with real luggage were not stopped but I was which was ridiculous....zero comfort on board and everything is extra. Last time flying spirit not worth it
A passenger got into a verbal altercation with the flight attendant, who neither de-escalated nor acted professionally. Because of this, we had to go back to the gate for the person to be kicked off the flight. It delayed us 75 minutes.
Our experience was not a good one. Our flight got cancelled and was not given any accommodations due to the inconvenience. We lost time on our vacation due to this inconvenience
Helpful flight attendant. Awful legroom. Airline should be required by law to offer people a glass of water.
They are very particular about size of the bag. Mine is small bag and has wheels. Bag wheel edges are bit outside of the measurements bucket. They charged $99 as carryon bagage
Boarding was not clear; no announcement about delay. My sister and kid were seated separately for me and even though there were tons of seats up front, they wouldn't let us switch.
WiFi could have been a little more consistent - otherwise a phenomenal and positive experience. The 1000 mile giveaway was awesome!!!
Flight was on time It was a good flight overall
