I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
All fine save for the abominable catering. Really gone downhill. We found it all inedible.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
5 hour delay. They blamed the weather but it was the computer issues they had been dealing with for days.
Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.
Worst flight in my life. Only was scheduled for a 45 min flight to get our connection flight. It was late by 40 minutes and we missed our connection. Delta was totally useless trying to help and unable to get my family on the next flight because they overbooked it Thus had to get a hotel at my expense and lost a day at Disney as a result. Cost me about a $1000 if you add 2 hotels meals shuttles etc to get thru the day Awful customer service by Delta in Detroit totally useless people
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Plane still had screens for watching movies. Good selection too.
Finding the gate was very confusing. Our boarding pass listed one gate and the staff verbally told us a different gate.
Plenty of overhead space but forced to check my carry-ons both legs
My flight attendant was attentive! The elderly person next to me was flatulent and the flight attendant could see that I was in distress and brought me some face masks
It was as expected for such a short flight. No complaints
The departing flight from Newark to Charlotte was fine. It was the returning flight from Charlotte to Newark that was awful. We had scheduled an 8:35pm return flight time. We got delayed TEN times all the way to 5am in the morning! We were told over 4 different excuses as to why the flight kept getting delayed. First it was the flight crew needed to rest, then it was something technical with the plane, then it was something with air traffic control, and finally it was because they couldn’t find a captain and had to wait until the morning so the captain could get some rest. It was terrible sleeping overnight in the airport. They offered a $12 meal voucher. That was it! And the only place open in the middle of the night was Dunkin’ Donuts who didn’t even accept the voucher. They should have cancelled the flight much earlier on in the evening instead of just stringing us along hour by hour with more delays. Not professional and unacceptable. There was no refund for inconvenience. I probably will not be flying American Airlines again.
This leg they tried and did well with what they had to work from.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Packed commercial flight was as comfortable as can be expected
Unfortunately your planes need maintenance. I am surprised your bathroom in business class was not working in 8 hour flight. Coffee machine was broken. Seat adjustment panel was bad. I will stay away from Air Canada in future travel.
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
They charge 5 dollars for plastic headphones for a flight of 1 hour! Seats are awful. Service is terrible.
Nice crew - very small plane and uncomfortable, with no entertainment options…
was wondreful! just let me know what airline im flying in advance!
United agent at FLL excellent - due 55 min conx at ORD rerouted us on an earlier departure via DEN and got home 5 hours earlier than expected
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
I was very good. Service was great. Seating selection was not too good.
It was a small plane and difficult to put my carry-on bag in the overhead compartment. The crew was awesome and boarding was good.
I liked Air Canada crew, very profession, the food was excellent. The boarding was fast but has room for improvement. My monitor screen wasn't working at all so I had no entertainment.
Average, boarding was ok, the eye scanner broken mid way through boarding they ahd to do it manually. Did not eat any food, Not even water was offered for free.
Boarding attendant was rude. Crew on the plan were more interested in talking amongst themselves and did not ask parentage if they needed anything or even walk down the isles.
Flight was ok with exception of the multiple delays. As with all Spirit flights, the sights are extremely uncomfortable and lack leg space. However, the price savings is the plus.
WiFi didn’t work despite paying for it. Crew was nice.
I upgraded my ticket at the ticket counter and was not informed of the huge bottleneck at TSA pre check. It took me over an hour to get through the line at this small airport and although I ran to the gate and reached it prior to scheduled departure, it had already pushed pack. I missed the flight. Spirit rebooked me on a flight to Orlando that evening, which would require me to then rent a car and drive to FLL. For scheduling reasons, I determined it be would better to rent a car in Pensacola and drive it to my destination in FLL. Spirit called me that evening and asked me if I was going to board the plane. I explained no, for scheduling reasons. The person apologized and said I would receive a refund, but I have not heard back. Certainly, I ought to be refunded the upgrade I paid for at the counter.
The staff from LAX to New Orleans were rude but the staff from New Orleans to LAX were nice!
Did what they needed to do. Brought us from point A to point B timely and without issue. Boarding through deplaning smooth.
Direct 2.5 hour flight good. Free snacks and coffee, water, or soft drinks not available...bad.
Atlanta airport gate area floor and nearly all seats disgusting. Spirit airlines crew fantastic!!
Over 2 hour delay due to “weather” but all other flights were taking off with no issues. We felt lied to the entire time as well.
