I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
Plane still had screens for watching movies. Good selection too.
There was no air on the plane and it was very hot.
Good even though flight was delayed, the crew was prompt and efficient.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
Never happened, because of the first delayed flight I lost the connection and had to wait overnight and take two flights to reach my destination.
The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.
A/C wasn't working. Made the 1.25 hour flight seem like 4 hours! Even at altitude it didn't cool down.
See my previous comments. I was probably booked in business but was moved to economy
No water on the toilets, dirty sits. 4 hours delayed departure.
Finding the gate was very confusing. Our boarding pass listed one gate and the staff verbally told us a different gate.
Plenty of overhead space but forced to check my carry-ons both legs
My flight attendant was attentive! The elderly person next to me was flatulent and the flight attendant could see that I was in distress and brought me some face masks
It was as expected for such a short flight. No complaints
The departing flight from Newark to Charlotte was fine. It was the returning flight from Charlotte to Newark that was awful. We had scheduled an 8:35pm return flight time. We got delayed TEN times all the way to 5am in the morning! We were told over 4 different excuses as to why the flight kept getting delayed. First it was the flight crew needed to rest, then it was something technical with the plane, then it was something with air traffic control, and finally it was because they couldn’t find a captain and had to wait until the morning so the captain could get some rest. It was terrible sleeping overnight in the airport. They offered a $12 meal voucher. That was it! And the only place open in the middle of the night was Dunkin’ Donuts who didn’t even accept the voucher. They should have cancelled the flight much earlier on in the evening instead of just stringing us along hour by hour with more delays. Not professional and unacceptable. There was no refund for inconvenience. I probably will not be flying American Airlines again.
This leg they tried and did well with what they had to work from.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Packed commercial flight was as comfortable as can be expected
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
United agent at FLL excellent - due 55 min conx at ORD rerouted us on an earlier departure via DEN and got home 5 hours earlier than expected
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
I was very good. Service was great. Seating selection was not too good.
Was nice to have plug in and TV screen on seat back. Didn't have either on rouge flights. Staff was excellent.
Flight was over an hour late departing and when we got to Montreal there was no gate and so we had to wait on the tarmac for over an hour!!!!!
The space in exit aisle seat was great. Having the entertainment controls in the middle of the armrests is a joke. Your or the passenger next to you will unintentionally push the controls, mainly the sound bar.The placement of the controls need to be on the back of the seats or on the inside of the seats. This crazy placement may only be on the Boeing 737 series but need to be addressed.
United was on time. Once I got to the terminal it was fine. The transfer from another terminal was terrible. I had to go up some back stairs that were filthy.
Air Canada should allow basic economy passengers to upgrade if they wish to do so.
Everything was fine, would have been excellent if there was a tv for the passengers to make the trip go faster. Crew was great and the flight was smooth. Snacks and beverages are always a plus.
There was nothing to like, flight delayed had to move to different departure areas, disorganized to say the leasr
There were a lot of issues every step of the process. Check in, security, boarding, and dealing with luggage. Plus the money you think you are saving you end up using in hidden fees.
The flight attendant was arguing with a passenger before takeoff. The passenger was frustrated but the flight attendant should have handled it with grace, but instead she was nasty and rude. The seats were comfortable and the flight was uneventful. I wish we didn’t have to pay for drinks or snacks but that’s what you get with a budget airline.
Booked two aisle seats and were switched to an aisle and middle. Not happy.
I fly Frontier often and generally don't have any issues. For some reason, the Denver to Houston's George Bush Intercontinental (IAH) flight always needs to wait on the tarmac in Houston because a gate is not available after landing. I've been stuck for as little as 15 minutes and as much as a little over an hour. I know only fly the Frontier Denver to IAH route when there is not an available flight to Houston Hobby (HOU).
Gate agent for Frontier in Sioux Falls was horrible. Some people shouldn't have jobs where they need to work with people. This person tried to control everything and even argued with a Sheriff's Deputy. He seemed to write the law and think he was immune to everything and could do whatever he wanted. What a miserable experience for a lot of people. He even delayed the flight just for on his own actions. The pilots made up the time lost, but why does this person have this job. Apparently nobody cares at Frontier. We do, My wife said she would never fly on Frontier again.
Did not realize seats did not recline. Best to travel in an exit row... No question
Didn't like anything..entire crew was very rude to everyone on the flight. Plane old and the trays fall down on you the while time you're flying. Charged more for a carry on bag than for the plane ticket itself. Did make it from point a to point b, but worth the extra money to fly with another airline
My experience with frontier staff at the Denver airport was absolutely horrible. The manager on duty was even worst if was the worst experience I have ever had, I have never been treated so poorly as a customer in my life! The staff was extremely rude, eye rolls and attitude and then refusal to help me at all. I wish I could never fly frontier again that’s how horrible it was!
Fecal matter in seat back pocket. Presumably from a kids diaper.