From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
We were amazed by the amazing food, comfort and service received in our coach seats. Pleasantly surprised we received breakfast and great beverages for no charge. Bag check fee was on $35. The crew was so kind and helpful. Highly recommend!
You sold me a $230 seat upgrade. But it was exactly the same seat as the $89 upgrade. The bait and switch seems to have become common practice.
It was Okay. I do appreciate the flight being on time and the happy crew.
We purchased tickets and were last to board while standby passengers were boarding before us. The WiFi wasn't working and the same thing happened on our last Alaska flight. The snack provided was vegan I wasn't going to chance eating that on a 6 hour flight incase it didn't agree with me.
The crew on my return flight was empathetic to the fact I had probably the worst seat in the plane. Middle seat, last row next to the restrooms. They were sweet and helpful.
Good flight times going to and from Alaska. But for some reason, there were no empty seats showing when I checked in except for first class and the exit row, so had to pay extra for the upgrade. I changed it at the airport, but now have to call them for a refund.
The ground crew stocking the plane should have put some water on the plane at the very least. The cabin crew made no attempt to remediate the freezing interior for 5 hours. They had the temerity to tell passengers that they( the crew) liked the coldness of the 5 hour flight.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Everything was great. Great service, excellent communication, and early arrival
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
It was terrible, if they ran flights on time it would make a big difference.
Great flight. On-time, comfortable, clean aircraft, and offered snacks pre-flight to plan for a potentially turbulent route. I wish there was Wi-Fi an all Delta Aircrafts but for a short flight this is not much of a problem.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
