From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Would like to see more consideration of older people. I have issues with being on my feet and walking too far. You put me in the last seat on the plane. Way in the back. Other than that everything was vey good.
Portland reservationist required me to check bag… tho always been ok as carryon before this experience. She didn’t ask my name or destination, seat number; only looked at boarding pass. She then sent my bag to wrong destination: Idaho Falls instead of Bzn, Mt. I spent 1 hr in Bzn trying to get this straightened out and locating where my bag might be? The Bozeman customer service was great and figured out the error that occurred in Seattle. They were wonderful, filed a claim and located my bag. They also offered me compensation for my problem which was helpful. Missed my meds last nite and following morning. Hope this will be resolved later today. 🙁
The app is very bugy, did not work well. Other than that it was ok.
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
Excellent gate to gate delivery by wheelchair staff. Really appreciate it!
The flight was delayed an hour and it was not disclosed to the passengers until it was time to board. There was no in-flight WiFI available and such poor communication overall. Unfortunate that I was going to miss my connecting flight with poor communication on alternatives.
There were no movies, have to pay for internet, only pretzel, cookie, & a beverage for a 7 hr. flight..
I did not purchase this flight nor have an account with Kayak. That person used my email to sign up for an account to book the flight. Reached out many times, chatted with a representative, no response from anyone. EXTREMELY POOR SERVICE FROM KAYAK.
My flight was cancelled last minute with zero acceptable options and reimbursement. I called Alaska and was told I had to pay for my own flight home so I bought a ticket for $500, I missed work worth $450. I had no babysitter for my child and her father missed work for another $480. I have diabetes and health conditions that require medication and proper diet which was extremely difficult with only $48 of vouchers and not enough medication for the extra 24 hour to 48 hour delays home. I understand things happen but the support Alaska gave wasn’t responsive enough to compensate or reimburse for the inconvenience. It took several hours to get a hotel for the night as Alaskas link was incorrect, vouchers were used and had no more rooms, people were walking the airport 10x to be told their next flights weren’t accurate home. If someone was disabled I don’t know how they even got support.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Everything was great. Great service, excellent communication, and early arrival
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
It was terrible, if they ran flights on time it would make a big difference.
Great flight. On-time, comfortable, clean aircraft, and offered snacks pre-flight to plan for a potentially turbulent route. I wish there was Wi-Fi an all Delta Aircrafts but for a short flight this is not much of a problem.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
David went above and beyond to make our flight the best that it could be
No food service almost missed because of first flight delays
Had a hard time finding my assigned seat. No attendants to assist.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Plane still had screens for watching movies. Good selection too.
There was no air on the plane and it was very hot.
Good even though flight was delayed, the crew was prompt and efficient.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
Flight home lot's of room shame I never noticed that they ripped my suitcase and didn't notice it to I got toy destination and had to buy new set
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
Flight attendant walked away once they landed and we were forced to wait another hour after an already 3hr delay.
No overhead space so all carryons were checked. No internet.
The flight was on time and everything went very smoothly.
A thousand choices for movies and nothing to watch. I avoid 'R' rated shows and others with violence and sexual content, which results in a handful of flicks to view and I have them already.
I think I paid for an extra legroom seat and to be honest, there was not a lot of space available for my not very long legs. The flight was totally full and the staff did everything possible to meet the needs of all passengers. My only concern was for the size and spacing of my seat.
Two issues. The plane was old and dirty. The armrest looked like an old car that had the vinyl rubbed off. The Seats in these aircraft are about as hard and uncomfortable. I want to tour Italy for a month and I want to buy a one-way ticket to Thailand but I will not sit in the seats these planes have. It is seriously stupid how hard they are.
The meals were mediocre and the alcohol selection was poor. I enjoyed the selection of movies and other entertainment.
I chatted with the captain before the flight, and similarly during the welcome announcement, he warned of a turbulent flight that may impact the in-flight service. However, once at altitude, he announced that the weather changed and he immediately turned off the seatbelt sign. But it appeared the cabin crew had already decided to take off this flight. They remained seated and then just chatted in the galley. The flight was fully catered, but only first class received service.
they should make XXL people buy two seats. sitting next to a person that was half on my seat and could not even buckle the seat belt, so I had to lean in the isle the whole trip.
The flight left a bit late, but arrived close to time expected…With the flight being close to full the crew did well serving drinks to all in a very timely fashion. The flight was a pleasure…
So unprofessional. They changed my connecting flight to a time that made it literally impossible to make the flight with no way to contact them or reject the changes. When I missed the flight as expected, there was no one to be found at their ticketing counter and the phone support put me on hold for an indefinite time. Since they didn't have another flight that day, all sun country air personell had left the airport (this was at 7pm) and my only options were to get a hotel for the night and come back the next afternoon to hopefully get rescheduled or buy a flight with another airline.
I purchased an aisle seat but was put in the middle seat surrounded by families with small sick children (3). That can happen anytime and I was prepared. The ticket agent questioned why I hadn’t paid for my luggage and had to explain that 2 pieces were included with my ticket. I hate that nickel and diming attitude. Please inform your staff better.
I know the airline has been open for 40 years and the flight crew looked just as old. The flight attendants were not friendly and rude. They should think of retiring this crew.
The crew was friendly, but I only got a drink, no food.
Flight was late, boarding was a mess, families separated so they could make extra profit.
Great! A delay in taking off but that’s it
Terrible boarding experience at sea tac. Displayed on time departure despite being about an hour behind in boarding time. Boarded a bus to go to the tarmac to then board onto the plane.
Hidden fees everywhere while we aware of the fees but it quickly added up to a premium airline. From 12+ dollars to pick your set to $55 dollars a checked bag. No counter at the Portland Airport until 2 hrs before the flight made it so we couldn't get anything to eat before the flight. Pre checking your bags wasn't working on-line or at the kiosk, so we had to pay extra 5 dollars per bag for counter checking. So after everything was said and done, we ended up paying an extra $200. Plane was nice and clean plane staff was nice and attentive.
Excellent. Except seat C2 starting to be worned down. Very uncomfortable.
22 hour delayed flight. I will not fly again. I missed training due to this.
