Gate agents were informative and friendly… flight attendants were as well. Had a fun time chatting about their legacy AirTran experiences as a former fan of the airline that Southwest acquired.
I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
It seems as though the provisions are even less. Although SWA used to be an economy Airline, that isn't really the case anymore. I paid over $700. for a round trip to Denver and I could have flown just about any airline for the price. The drinks are now in a 6-ounce cup and with ice I'm sure a can would fill more than 2 cups. However, I am very proud of SWA for using paper rather than continuing to contribute to the millions of plastic cups being used each day. I've thought of this fr many years and am so glad to see it come to fruition, if not by only SWA so far.
My original flight was extremely delayed but I was able to join the standby list for an earlier flight. I was grateful for this feature but I wish I could’ve gotten my standby confirmation sooner.
They sent us to an airport way out of our way because they canceled our flight with no reason
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
The plane wasn’t full, so we got the best seats
Since the flight wasn’t full, we had some extra room. Crew was great
Tight seats. Be prepared to sit in the middle if you are in boarding group C.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.
David went above and beyond to make our flight the best that it could be
No food service almost missed because of first flight delays
Had a hard time finding my assigned seat. No attendants to assist.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Plane still had screens for watching movies. Good selection too.
There was no air on the plane and it was very hot.
Good even though flight was delayed, the crew was prompt and efficient.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
What, first class and not even a cup of coffee before landing at 5 am in First Class? Really?
I paid for what I got which was cheap, I brought my own entertainment. I knew what to expect, so I could be prepared. If you’re flying economy, check in early like me. I have no problems with my flight, was on time, staff were friendly, and overall good experience.
Customer service in first class does not exist on American Airlines
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
Had to go get beer myself from attendants in the back of the aircraft
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
It was exactly what I expected, actually arriving sooner than scheduled.
Delay 14 hours! Missed all connections and had to fly different airline the next day.
Excellent. Attendants served preflight drinks and were courteous and nice.
