I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
8.0 ExcellentWilliam Drew, Dec 2024HNL - SFO
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
Excellent gate to gate delivery by wheelchair staff. Really appreciate it!
There were no movies, have to pay for internet, only pretzel, cookie, & a beverage for a 7 hr. flight..
Finally get a snack n drinks! Just like the good ole days!
orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
Short flight. Delayed because of ??. Had a water served . Staff was nice.
Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
Wonderful! The Alaska call center representative was really helpful. I accidently made a mistake of picking a flight option for another day. She was extremely helpful. My daughter had a nose bleed during the flight - the crew helped with an ice pack. I wish they had checked afterwards.
The flight was excellent with the exception of being sent from Florida to Seattle before finally being sent from Seattle to Hawaii.
The flight was delayed. Going to and from LAS they had a system issue wherein they had to manually checkin everyone including the ones who checked in earlier. The seats were messed up so the seats of the people who had an earlier check in was taken by the ones who just arrived. The flight was two hours delayed.
We arrived early and finally made it to our gate almost an hour after.
Was a pain having to leave the plane and reboard but glad the plane was fixed
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
Nothing wrong with the flight itself. But due to 2+ hrs waiting in immigration and the additional security checkup in O’hare, I nearly missed the flight.
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.
I still prefer Delta, but Delta doesn’t fly to State College PA.
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
The flight was bumpy. No Breakfast or coffee was served, not even a bottle of water. The food was okay but odd. Rice with peas instead of couscous with some unknown green thing. United Airlines did not tell me that there was VERY LIMITED HANDICAP SERVICE IN NAPLES. De-plane via 20 aluminum steps. Taken to Van. You must walk into the terminal, find luggage, and then walk out to the rental car pickup spot that is 1 block from the terminal.
Crew did their best but the plane configuration is too tight if you're bigger than an average sardine. Controls for the entertainment system didn't all work. The aircraft hadn't been cleaned in awhile.
