The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
Plane is dirty Food quality poor Service was not good Lounge extremely bad
There were a lot of hidden fees I paid extra for my luggage at JFK which was my leaving point and I also had to pay another extra at the Casablanca’s airport for my carry on and my backpack which is insane, when i refused to pay they threatened to call airport’s security on me. And they actually lost my luggage once I got to my destination. I seriously will not fly with this company anymore from now on and I advise you to do the same
Check in process is terrible, only one counter opens to serve over hundred passengers, agents are incompetent and took too long to get passengers boarding passes. Supervisor is no help neither. On board entertainment 90% monitors were defective.
Check-in could have been a little early and I wished the airline would have serve some better real food rather than serving a very hard bread for a 8hrs flight.
Long delayed that cause missing my connection. Accommodation and food at the Casablanca airport was horrible
Educate your crew members they need to understand what their job is and customers service and be human.
Comfort and organisational prowess of the entire crew. Baggage handling can be better. No had all my luggages after 6days of the flight.
This was the worst experience ever. It was such chaos at boarding due to boarding zone and letting everyone with children and strollers go first. Once the plane door closed they didn’t let us know why we were not moving until after 30 mins of sitting on the plane. Then ANOTHER 2 hours passed with no other communication or update as to why we were still sitting on the plane. 2 and half hours of sitting on a plane! When I ask a flight attendant what was the delay he gave ALOT of attitude and said he don’t know what’s going on. This flight attendant was soooo rude to customers to the point one lady was telling him how rude he was. I also felt other flight attendants spoke to the people who spoke their language; I am an American so this was also upsetting. The food was horrible, I only ate the bread. We finally landed and we almost missed our connecting flight. We was able to run and make out next flight within 30 mins. Our flight from Casablanca to Marrakech was quick. BUT here is where I was really UPSET. They left everyone luggage who was on the flight in Casablanca. We went to baggage claim and they had Attitudes! How are you mad with us for losing our bags, I don’t get it. We had to wait for the next flight to come in with our bags. The baggage claim guy said they wouldn’t deliver our bags to our hotel because of past experiences; now we have to pay for another cab to come back! They had so much luggage outside of baggage claim I can see this was happening to a lot of people. They said they would email us once our bags arrived. He told us the next flights coming in (which I researched myself and he gave the wrong times!). We took a cab to our hotel to wait. I seen my bag was at RAK airport (because of my AirTag) 4 hours later but no email from baggage claim. I waited two more hours and still no email letting us know it arrive! We missed dinner plans! We went to airport and got our bags (security at RAK was rude to us and had us walking all around in order to get to baggage claim). I will NEVER fly with Royal Air Maroc ever in life, even if it means I can’t fly to other countries that I would love to visit since this ruined my friends birthday already. I PRAY our flight back home is wayyy better. This is no way to treat people. I fly frequently so I know how airlines should treat people and Royal does not!
On line check was unavailable even tho I was receiving emails to check in and select my seat. At the gate was told all seats were taken ahead of time and was pre assigned a bad seat. When could you check in the choose a seat ???? The ran out of all food choices in business class !!! I had nothing to eat. They told me to pre order a special meal. I don’t want a special meal I was a regular meal. Seats very uncomfortable for business class prices.
Babies, crying, movies and sound doesn’t working overpacked and delayed flight
