Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Other then mechanical/ computer problem and 3.5 hours flight delay the flight was great. I guess that what happened when you fly an old airplane now a day.
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
The dear was very limited in space. I could put my water bottle in seat basket. Also, there was no inflight entertainment in the delta app?
Typically I give delta excellent reviews. Our flight was delayed 2hrs, I was one of the fortunate ones who were able to get to my connecting flight. Also, annoying that on the connecting flight boarding personnel make me put away a small bag into my carryon. It small enough to put in back pocket seat, why hold me and the line up to just push it into my carryon.
Everything was great. Great service, excellent communication, and early arrival
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
Horrifying! And I am almost 2 million miles with United. Late by 3 1/2 hours. Worst: after two hours on the plane waiting, they decided that one of the tires had been damaged and then decided to change it. Another hour and a half to change the tire!!!!! NO EXCUSE FOR THIS. The crew didn't even offer a glass of water until we had been on the plane for FIVE hours. This is the worst airline in the world. I'm simply stuck because they fly on the only routes I need.
Short flight - no food understandable. Flight was delayed for over an hour. Overall, it was good.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
EVen warmer in the plane it think it was 24+ degrees
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
Had to go get beer myself from attendants in the back of the aircraft
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
It was exactly what I expected, actually arriving sooner than scheduled.
Spacious business class lie flat sear. 2 hour delay leaving LHR led to a misconnection in Phoenix. I was place on a much later flight but that would mean a 6 hour lay over - more than half the time it took to fly the 5000+ plus miles from London, That second flight was only an hour! The staff in London said they could do nothing which led to uncertainty through the long haul flight. Thr agents in Phoenix were very responsive put me on a 5 PM flight to SAN but that flight was delayed so we took off around 6. There is little storage for personal items in the pod. There was no vegetarian meals left so flight attnedant did her best to cobble a meal from snacks. All in all I was disappointed in the AA experience.
Delay 14 hours! Missed all connections and had to fly different airline the next day.
Excellent. Attendants served preflight drinks and were courteous and nice.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
American dropped the ball on this flight. It was canceled after waiting on the tarmac for 6 hours. American airline was so greedy that they open the door after close, delayed our flight then caused the pilot to over 14 hours limit if they were to fly to Phoenix. So more delays and finally flight canceled. Horrible experience with American Airline in Philadelphia.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.
