It went very quickly even though we were late in leaving Fresno.
Like I said before the internet was shut off so there was little to do on this leg of the flight.
Our flights were delayed by almost three hours, which threw a wrench in my plans.
Nice, competent people and airline. Did the same flight last year and it is a pleasure. Only part of the experience that could be improved is the JFK terminal. Hopefully that one is part of the renovation.
Our flight was diverted to Spokane, WA bc our crew timed out. Then we were flown to San Francisco
Your staff said the call button is for emergencies only now? Unreal. Also every one who welcomed me aboard was staring at their phone. Why even bother..
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
Cross country flight ... there was no entertainment system... for any flight over 4 hours there should be some entertainment. There were 2 drink and cookie services only (which is ok, but not special)
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
There were no movies, have to pay for internet, only pretzel, cookie, & a beverage for a 7 hr. flight..
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
We arrived early and finally made it to our gate almost an hour after.
We were delayed 3x and because I didn’t purchase my tickets directly from United Airlines I was told I Have to take care of it myself so I called Underpricer and they helped me but before I changed my flights I took the risk of sticking by what my tickets were and was lucky to have gotten on the original all flight with only 15 mins before take off. not sure if I will do this again
The flight was delayed so the people from a late connecting flight was able to still make the connection.
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Was a pain having to leave the plane and reboard but glad the plane was fixed
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
My experience was medium staff where great I dislike flying in triple 7 seats very uncomfortable and no room on jet all the rest of the flights where great
Great onboard crew. Boarding was a zoo, I got in line before pre boarding in Group 2, still had my bag force checked. WiFi was glitchy all flight. Seat and bathroom are both tiny unless you pay $$$ for first class.
AA is always pretty solid. Was on time all the way around today so can’t complain!
Great thanks - a whole row to myself. Good food but film selection not great.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
I liked the duration speed while in the air but that is is for positive things to say. The service was over 3 hours late, staff not very friendly (probably because they were also late to the destination), uncomfortable seats and disappointing food options
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
The boarding process was such a chaos with everyone crowding at the gates. There was no structure. The onboard crew were fantastic and very good.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
The flight crew was fantastic! Which the seats had a small TV.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
Nice crew - very small plane and uncomfortable, with no entertainment options…
The TSA people or whatever you call them were a bit rude- I asked why I had to take my shoes off bc I'm 75 and in the USA, I don't have to. The man didn't need to snap at me. It wasn't even busy! The plane was ok, a bit small for such a long flight, but I'm very familiar with the 737 used ( I fly it often between SFO and SAN) service was ok-nothing special. If I drank alcohol I guess I would be happy with free choices. the plane was HOT and even the FA commented on it. They tried to get it cooler, but it never happened.
Multiple change of the gates at Pearson, delayed flight was extremely uncomfortable.
Easy boarding, punctuality, decent service. I can only complain about the measly snack.
Never made this leg of the flight since we rebooked through United instead. Did not make it to immigration/US custom due to the delay. Had to spend the night on our own dime in Toronto
Booked flight was cancelled. Was rebooked but sat in airport for several hours for new departure.
Staff were amazing but there check in machines need a major update! Absolutely horrible machines the staff were so sweet and helped but everyone. Was in need of help. They need to update it
Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.
