Easier to file a claim. My fiancé got the flu and we had to cancel. ive been given the run around filing a claim. Call me at 831.588.4346 with a live agent please
I appreciate the priority for safety. I did not enjoy how the delays were handled.
orgiginal scheduled flight ( 2.5 hours connection) was cancelled, was given option to rebook between a 1-hour connection or a next day flight. Missed connection flight, and decided to book last minute with an other airline.
Short flight. Delayed because of ??. Had a water served . Staff was nice.
Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
Damaged my luggage. Insisted to check in my small luggage now it’s scratched and dented.
Crew gave us conflicting information and was unecesaily hostile in responding about several things. Another crew member spent most of the flight talking poorly about his co-workers within earshot of myself and several other passengers.
Was flying out of a small airport so that I could avoid long lines. However, Alaska Airlines wanted me to check in two hours in advance. I was there fifty minutes ahead of time, but because I didn't check in the Alaska Air app deleted the trip all together. By the time I was able to speak with someone and get a new boarding pass twenty minutes had passed and they wouldn't let me board the flight. Poor communication through the app, gate agents were unhelpful, and overall felt like Alaska Airlines doesn't care whether they do a good job or not. Will avoid as much as possible. Southwest Air seems like a better airline.
This is the first time I fly with Alaska and it was a great experience. No delays, friendly crew, arrived on time. It was just a two hour flight from Burbank to Portland.
Fine. Had trouble with the app,, maybe because it was part of an international flight
