Short flight so really no interaction with crew and there was no food. It was on time and comfortable. Liked the plugs in seat in front!
The first flight attendant who served refreshments was not pleasant at all. No eye contact, no smile, I used my “please “ and “thank you “ and all but had pretzels thrown at me. Next one far surpassed pleasantries and more like Alaska Air! Good leg room, comfortable seats. Boarding was without flaws. I didn’t order food….
All was good. Flight from STS to Burbank was on a new plane; flight back was on a plane that was showing its age.
Quick, efficient, incredibly kind staff. It was a short flight (50 min)but still received beverage service. Treated my 5 year old like a star. Just endlessly appreciative.
Lovely crew and organized. Flight landed early, even better. Seats could have been endowed with more like Room.
Im not sure what could have been better. flight was quick and efficient, everyone was kind and made the experience far better than other flights I have made. This is specific to the Santa Rosa Airport crew.
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
Second flight was in conflict with first flight arrival. I missed second flight. The new flight to my final destination arrive too late to pickup my rental car. I had extra expenses staying a one night in a hotel and taxis.
I can't say yet as I'm still waiting for my luggage. I thought I had given my TSA # before my first flight but it wasn't on my boarding pass so my initial flying to my destination I wasn't able to utilize the device. I called Alaska Airlines and had it added to my profile. It still wasn't on my boarding pass so I had to go to an agent and have it added which took extra time as there was a line of people waiting to be helped.
The flight left over 3 hours late. A member of the team informed me of a new plane coming in so I had all of the info. That was good. Most disturbing was the flight attendant who was loudly “training” a new flight attendant rather negatively. She also announced to the plane that there was a new flight attendant and to be patient with her. I Felt really uncomfortable and felt badly for the new flight attendant. It didn’t seem appropriate to have this loud training going on in front of the passengers.
